Jesus Rivas

• Supported, mentored and motivated 45+ team members focused on improving internal and external guests experience.
• Constantly development of team members. Training and promoting new talent. 5+ Managers developed nd 12+Supervisor and inspectors.
• Led multiple projects with corporate team to enhance operational effectiveness and efficiency.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Maximized productivity , cost savings initiatives and management systems by establishing specific goals and managing operations.
• Collaborated with all support teams including Guest Experience, Safety, Engineering, Loss Prevention, Front Desk, Sales, Events, Accounting to meet business objectives.
• Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering positive work environment that encouraged professional growth.
• Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
• Controlled daily business operations by devising and deploying short and long-range strategies to grow quality and accomplish objectives.
• Monitored employee productivity and optimized procedures to reduce costs.
• Monitored customer feedback GSS to devise business strategies and determine process improvements for better customer experiences.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Cleanliness scores of: 90.5% for Renaissance in top 5 in the world. 77% for Springhill Suites in 40 % of the Brand.

Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

• Running the department for transition to Hotel pro Outsourcing.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Managed daily operations while overseeing multiple locations to foster increased productivity.

• Improved company policies and standards to outline ethical, safe and efficient procedures.
• Prepared training personnel to improve compliance at all levels.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Implemented new cleaning processes and team strategies to reduce necessary man-hours
• Increased employee performance through effective supervision and training.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
• Cleanliness Score increased from 65 to 78.

• Directed team of 12 team member during the transition from W to Colee.
• Implemented new cleaning processes and team strategies to reduce necessary man-hours.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Increase the Cleanliness Score from 45 to 68.
• Placed orders for housekeeping supplies and guest toiletries.
• Increased employee performance through effective supervision and training.
• Adhered to safety protocols by enforcing proper equipment usage.
• Evaluated employee performance and developed improvement plans.
• Worked with front desk to respond promptly to all guest requests.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Analyzed and identified equipment failure root causes and initiated correction actions.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

.

• Implemented safety protocols for handling hazardous materials, reducing workplace accidents.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
• Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

• Optimized construction schedules by utilizing advanced project management tools and techniques, ensuring timely completion.
• Performed routine training and attended special events to enhance job knowledge and skills.
• Supervised construction progress on-site, addressing any discrepancies or issues promptly while maintaining safety protocols.
• Reduced construction costs by conducting value engineering assessments and identifying cost-effective solutions.