Barista
Starbucks
Century City, CA
11.2016 - 05.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Upsold specialty items with beverages, increasing store sales.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Cleaned counters, machines, utensils and seating areas daily.
- Complied with standards for merchandising, stocking and storing product.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Controlled line and crowd with quick, efficient service.
