Jesus Rodriguez

• Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
• Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
• Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
• Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
• Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
• Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
• Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.
• Assisted in resolving customer complaints and grievances.
• Monitored vehicle locations to coordinate timely arrivals.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Establish and maintain tactful, courteous, and effective working relationships with those contacted in
the course of work, including the general public
• Work in a team-based environment and achieve common goals
• Prepare, update and dispense the daily route schedule
• Being in communication with our drivers thru the day to be able to finish.
• Answering emails in a timely manner
• Work until the job was done and dispatch the next day to prevent being late on appointments.
• Participating in staff meetings to exchange useful information.
• Advising personnel about route or traffic problems.
• Able to quickly learn about a delivery area to coordinate driver's deliveries.
• Using special software to dispatch drivers and equipment.
• Contribute to maintain good relationships with suppliers.

• Supervised team of 15 employees and provided training focused on maximizing overall performance.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
• Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
• Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.

Establish and maintain tactful, courteous, and effective working relationships with those contacted in
the course of work, including the general public
• Work in a team-based environment and achieve common goals
• Prepare, update and dispense the daily route schedule
• Being in communication with our drivers thru the day to be able to finish.
• Answering emails in a timely manner
• Work until the job was done and dispatch the next day to prevent being late on appointments.
• Participating in staff meetings to exchange useful information.
• Advising personnel about route or traffic problems.
• Able to quickly learn about a delivery area to coordinate driver's deliveries.
• Using special software to dispatch drivers and equipment.
• Contribute to maintain good relationships with suppliers.

Manage drivers in such a way that they are able to complete the loads assigned to them.
∙ Be in charge of sending the early morning reports to our customers.
∙ Being in communication with our drivers thru the day to be able to finish.
∙ Answering emails in a timely manner
∙ Work until the job was done and dispatch the next day to prevent being late on appointments.
∙ Participating in staff meetings to exchange useful information.
∙ Advising personnel about route or traffic problems.
∙ Able to quickly learn about a delivery area to coordinate driver's deliveries.
∙ Using special software to dispatch drivers and equipment.

Dispatching Drivers from the rails (UP/BN) or other container yards to various locations.
∙ Provide information to drivers through text message, hangout or phone for such loads (i.e. Pick up
numbers, destination, termination) ∙ Process incoming information from drivers to determine their
next move.
∙ Manage drivers in such a way that they are on time to the customers and have another load to
complete a round trip.
∙ Responsible for dispatch over the road moves and verify the drivers pull the equipment in a timely
matter to make the designated appointment times.
∙ Work with Customer Service team to solve situations (flat tires, bad pick up numbers, etc.).
∙ Manage Report for quality control on containers sitting in various yards, streets or at customer's
locations.
• Work until the job was done and dispatch the next day to prevent being late n appointments • Stay
in communication with customers often to provide better service

Dispatching Drivers from the rails (UP/BN) or other container yards to various locations.
∙ Provide information to drivers through text message, hangout or phone for such loads (i.e. Pick up
numbers, destination, termination)
∙ Process incoming information from drivers to determine their next move.
∙ Manage drivers in such a way that they are on time to the customers and have another load to
complete a round trip.
∙ Responsible for dispatch over the road moves and verify the drivers pull the equipment in a timely
matter to make the designated appointment times.

Work with Customer Service team to solve situations (flat tires, bad pick up numbers, etc.).
∙ Manage Report for quality control on containers sitting in various yards, streets or at customer's
locations.
• Work until the job was done and dispatch the next day to prevent being late n appointments
• Stay in communication with customers often to provide better service

Dispatching Drivers from the rails (UP/BN) or other container yards to various locations.
● Provide information through Qualcomm or phone for such loads (i.e. Pick up numbers, destination,
termination)
● Process incoming Qualcomms from drivers to determine their next move.
● Manage drivers in such a way that they are on time to the customers and have another load to
complete a round trip.
● Responsible for dispatch over the road moves and verify the drivers pull the equipment in a timely
matter to make the designated appointment times.
● Work with Customer Service team to solve situations (flat tires, bad pick up numbers, etc.).
● Manage Report for quality control on containers sitting in various yards, streets or at customer's