Jesus Rodriguez
Saint Charles,MO
Summary
Dynamic individual offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with a solution focused mindset, proficiency in growing professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with strong background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Account Manager
PFI Instore
11.2023 - Current
- Act as a liaison between customers and internal teams, translating custom project ideas into actionable plans and ensuring seamless execution of client-specific projects.
- Identify new business opportunities through cold calling, networking events, marketing and inbound leads.
- Partner with marketing and design team to develop targeted campaigns and sales collateral.
- Field customer complaints and facilitate negotiations, resolving issues and reaching mutual conclusions.
- Stay current on company offerings and industry trends.
- Select and recommend correct products based on customer needs, product specifications and available space.
- Met existing customers to review current services and expand sales opportunities.
- Inform customers of promotions to increase sales productivity and volume.
- Introduced and trained team how to utilize ZoomInfo as prospecting tool.
- First Half (2024)- $776,771 NBD/$3,908,665 Total Book
Regional Account Manager
Worldwide Express
07.2023 - 09.2023
- Held meetings with established customers to review current services and expand sales opportunities.
- Acquired sales data, lane history, historical rates and market trends to present customer with shipping and scheduling solutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet customer's needs.
- Kept detailed records of daily activities and key events on CRM (Hubspot).
- Fielded customer, carrier, and service issues to find fair solutions for all parties.
- Monitored service after sale, and implemented quick and effective problem resolutions.
- Collaborated with internal support teams to manage day to day tasks of customer's supply chain.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through consultative approach resulting in long-term loyalty and expanded client base.
- Provided insight to customer's about possible cost saving opportunities.
- Negotiated short and long term rates on specific lanes, projects, and regions.
Area Sales Manager
Worldwide Express
01.2020 - 07.2023
- Hired and developed a team of 5 Account Managers to run their individual markets with our region.
- Fostered strong partnerships with the outside sales team, leveraging collaborative strategies to maximize market potential.
- Ran 30/60/90 day account reviews with newly onboarded customer's to ensure overall quality.
- Handled team's escalated issues with focus in maintaining customer's trust.
- Monitored customer shipping trends and market conditions to adjust pricing and capacity strategies to achieve service goals.
- Collaborated with procurement and carrier teams to develop and present viable service packages.
- Kept team informed of potential factors impacting our markets.
- Prepared sales presentations for clients showing success and credibility of our services.
Account Manager Team Lead
Worldwide Express
06.2019 - 01.2020
- Led team of 6-8 Account Managers focused on Unishipper division
- Onboarded and developed service plans for new franchises joining our truckload service network
Account Manager
Worldwide Express
01.2019 - 06.2019
- Handled day to day management of customers in San Antonio and Mexico markets
- Won orders and request for shipping transactions based off presented quotes
- Communicated in Spanish 75% of the time
Carrier Sales Representative
Worldwide Express
08.2017 - 03.2019
- Negotiated daily with carrier partners to offer account management team with the best available combination of service and rate.
- Built carrier network that supported customers with quality and consistency.
Education
Bachelor of Science - Logistics And Supply Chain Management
Missouri State University
Springfield, MOSkills
- Account Management
- Performance Tracking
- Order Management
- Revenue Growth
- CRM proficiency
- Lead Development
- Trend forecasting
- Account development
- Customer Service
- Persuasive Negotiations
Languages
- Bilingual: Fluent in English and Spanish
Referral Contacts
- Director of Mid Market Growth at Worldwide Express- Craig Williams- 816-721-5013
- Strategic Sales Executive at Worldwide Express- Theanna Kaurparunis- 505-228-2307
- Manager of Sales Training at Worldwide Express- Avery Jacobs- 417-861-7611
- Solutions Manager at Worldwide Express- Megan DiFilippo- 913-522-5447
- Project Manager at PFI Instore- Michael Key- 314-482-4964
Timeline
Account Manager
PFI Instore
11.2023 - Current
Regional Account Manager
Worldwide Express
07.2023 - 09.2023
Area Sales Manager
Worldwide Express
01.2020 - 07.2023
Account Manager Team Lead
Worldwide Express
06.2019 - 01.2020
Account Manager
Worldwide Express
01.2019 - 06.2019
Carrier Sales Representative
Worldwide Express
08.2017 - 03.2019
Bachelor of Science - Logistics And Supply Chain Management
Missouri State University
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