Jesus Rodriguez
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Seasoned professional with several years of progressive responsibility in U.S. Military. Dedicated professional with specific focus on deliberate, clear communication, coordinated project management, and conflict resolution. Conscientious tactical mission executor designing expedited missions with team and civilian safety at forefront.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Wendy's
West Chester , Ohio
03.2020 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
Combat Engineer
US Army
Fort Thomas, Kentucky
08.2018 - 08.2024
- Inspected and maintained combat engineer equipment.
- Provided technical support to other engineers in the field.
- Assisted with construction of defensive positions, bridges, and roads.
- Performed demolitions on enemy fortifications and obstacles.
- Cleared minefields by locating, marking and detonating explosive hazards safely.
- Installed communication lines between ground units and command posts.
- Erected barbed wire fences around bases for security purposes.
- Identified hazardous objects such as unexploded ordnance or improvised explosive devices.
- Provided guidance on proper use of explosives when conducting demolitions tasks.
- Used visual methods and mine detectors to identify and locate mines, effectively detonating enemy threats.
- Operated wheeled vehicles and equipment over varied terrain and roadways for support of combat operations
- Conducted ground reconnaissance and reported to leadership for strategic planning.
- Located and neutralized various types of mines and IEDs.
- Collaborated with other military units to coordinate engineering support and share intelligence.
- Installed and removed obstacles, including minefields, to support infantry movements and tactics.
- Assisted in the planning and execution of breaching operations against fortified positions.
General Manager
Wendy's
West Chester , OH
02.2023 - 08.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Crew Member
Wendy's
West Chester , Ohio
09.2016 - 07.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Picker Packer
SanMar
West Chester , Ohio
01.2019 - 07.2019
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Inspected and verified shipments for accuracy and quality assurance.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
Education
High School Diploma -
Lakota West High School
West Chester, OH05-2019
Skills
- Customer-Oriented
- Labor and food cost control
- Safety reviews
- Schedule Management
- Inventory Control
- Safety awareness
- Training and mentoring
- Sales monitoring
- Staff Management
- Strategic Planning
- Scheduling Coordination
- Continuous Improvement
- Cash handling ability
- Conflict resolution techniques
- Operations Management
Timeline
General Manager
Wendy's
02.2023 - 08.2023
Shift Supervisor
Wendy's
03.2020 - Current
Picker Packer
SanMar
01.2019 - 07.2019
Combat Engineer
US Army
08.2018 - 08.2024
Crew Member
Wendy's
09.2016 - 07.2019
High School Diploma -
Lakota West High School