Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Rodriguez

Chicago,IL

Summary

Dedicated Houseman recognized for enhancing guest satisfaction through meticulous cleaning and maintenance. Demonstrates exceptional attention to detail and reliability, ensuring pristine environments. Skilled in deep cleaning and effective team collaboration, contributing to a positive workplace culture and operational efficiency.

Offering positive attitude and willingness to learn and grow within hospitality environment. Brings understanding of importance of cleanliness and customer satisfaction, along with skills in basic maintenance and organization. Ready to use and develop these skills in Desired Position role.

Friendly and reliable, with strong ability to adapt to new environments and tasks. Understands importance of maintaining cleanliness and order, coupled with skills in basic maintenance and organizing materials. Committed to creating welcoming and tidy atmosphere to enhance overall guest experience.

Looking to transition into new field after developing range of skills in fast-paced hospitality environment. Demonstrated strong abilities in maintaining cleanliness and order, and supporting team efficiency. Eager to apply these transferrable skills in new role where creating welcoming and efficient atmosphere is valued.

Overview

17
17
years of professional experience

Work History

Houseman

The Lasalle Chicago Hotel
05.2022 - Current
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
  • Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
  • Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
  • Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
  • Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Returned emptied garbage receptacles to proper locations.

Houseman

Ritz Carlton Hotel
10.2011 - 05.2022
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
  • Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
  • Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
  • Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
  • Kept building entryway glass clean and polished for professional presentation.
  • Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
  • Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
  • Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
  • Filed maintenance work order forms to notify maintenance of needed repairs.
  • Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Participated in ongoing training sessions provided by the hotel to stay updated on industry best practices and enhance overall performance levels.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Carpet cleaning with operating machinery for deep carpets and carpet spots
  • Floor waxing with proper equipment and machinery
  • Bathrooms and locker rooms clean sanitize all area

Spa Coordinator

Ritz Carlton Hotel
09.2010 - 10.2011
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Monitored access of guests and escorted to treatment areas.
  • Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
  • Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Answered questions about spa, treatments offered and spa's amenities.
  • Maintained solid knowledge base of all spa and resort products and services.
  • Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
  • Implemented standard operating procedures for consistent quality assurance across all services offered at the facility.
  • Continuously updated knowledge of industry trends to ensure that the spa remained competitive in its offerings.
  • Interacted with Number guests daily and provided positive impression of spa.
  • Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
  • Increased treatment room utilization rates by optimizing therapist schedules based on demand patterns.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Streamlined appointment scheduling processes for improved efficiency and increased bookings.
  • Remained up-to-date on current spa trends.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maintained front desk workstation by keeping it clean and organized.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.

Spa Attendant

Ritz Carlton Hotel
10.2008 - 09.2010
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.

• maintain the locker room and pool clean and organize with amenities filled.

Education

High School Diploma -

Farragut Career Academy
Chicago, IL
06.1999

Skills

  • Initiative-taking
  • Reliability and punctuality
  • Cleaning techniques
  • Guest room cleaning
  • Maintenance awareness
  • Personal grooming
  • Floor polishing
  • Guest service excellence
  • Laundry
  • Housekeeping expertise
  • Carpet shampooing
  • Room restocking
  • Hygiene standards
  • Linen replacement
  • Cart restocking
  • Supplies organization
  • Guest support
  • Maintenance reporting
  • Time management
  • Multitasking and prioritizing
  • Heavy lifting
  • Supply replenishment
  • Professional and courteous
  • Interior and exterior cleaning
  • Deep cleaning protocols
  • Floor vacuuming
  • Housekeeping
  • Guest service and support
  • Mopping and sweeping
  • Quality assurance
  • Rug and carpet cleaning
  • Customer service
  • Restroom servicing
  • Supply stocking
  • Storage area management
  • Team support and collaboration
  • Restroom detailing
  • Trash collection and disposal
  • Guest request response
  • Sweeping and mopping
  • Vacuuming
  • Steam-operated sterilizers
  • Relationship building
  • Electronic communication
  • Window cleaning
  • Stain removal
  • Window blind dusting
  • Supply restocking
  • Dusting furniture
  • Furniture moving
  • Upholstery cleaning
  • Commercial cleaning
  • Drapery washing
  • COVID-19 safety procedures
  • Inventory control
  • Sorting and washing laundry
  • Equipment disinfection
  • OSHA compliance
  • Lost and found management
  • Ceiling fan cleaning
  • Floor cleaning, polishing, and waxing
  • Quality control
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Organizational skills

Timeline

Houseman

The Lasalle Chicago Hotel
05.2022 - Current

Houseman

Ritz Carlton Hotel
10.2011 - 05.2022

Spa Coordinator

Ritz Carlton Hotel
09.2010 - 10.2011

Spa Attendant

Ritz Carlton Hotel
10.2008 - 09.2010

High School Diploma -

Farragut Career Academy