Jesus Rodriguez
La Porte
Summary
Resourceful professional with 4 years of diverse IT service experience for various hardware and software platforms. Tech-savvy computer expert with passion for teamwork and helping others while adapting to unexpected challenges. Committed to learning new technologies and proven at uncovering new, timesaving solutions to common service issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Desk Representative
Insight Enterprises
04.2022 - Current
- Provide technical support to end-users for various hardware and software issues, including troubleshooting, diagnosing, and resolving complex problems
- Escalate issues to third-level support as needed and work collaboratively with other teams to resolve issues.
- Manage access provisioning for various applications and systems, including user account creation, modification, and deletion.
- Develop and maintain documentation for support procedures, troubleshooting guides, and access provisioning workflows.
- Ensure that access provisioning follows established policies and procedures, including adherence to security standards and compliance requirements.
- Continuously improve the quality and efficiency of support services, including analyzing support data to identify trends and patterns.
- Participate in team meetings, training sessions, and other team activities as required.
Education
High School -
Deer Park High School
Skills
- Windows operating systems
- Microsoft Office Suite
- Azure/Entra ID
- Active Directory
- Ticketing system experience
- Remote support
- Communication skills
- Analytical skills
- Problem-solving skills
Certification
- CompTIA A+
- CompTIA Server +
- CompTIA Security+
- LPI Linux Essentials
- MTA Server Fundamentals
- MTA Security Fundamentals
- MTA Networking Fundamentals
Timeline
Service Desk Representative
Insight Enterprises
04.2022 - Current
High School -
Deer Park High School