Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Jesus Roman

Radiology Support Desk Coordinator
NY

Summary

SUMMARY OF QUALIFICATIONS

Dedicated and accomplished professional with extensive diverse experience in corporate banking; higher education administration; and patient care coordination.

A results-oriented and decisive individual with a focus on communication and service. Seeking a challenging opportunity that blends my key knowledge and abilities into a management or team leader role.

Overview

25
25
years of professional experience

Work History

Radiology Support Desk Coordinator

Harlem Hospital-HHC
05.2022 - Current
  • Provided patient care to radiologist on a daily basis.
  • Used ticketing systems to locate ordering physicians to deliver critical and significant abnormal findings for patients.
  • Identified escalated issues, by documenting and informing manager.
  • Assisted with updating data and technical programs best practices for use by team.
  • Utilized programs; Epic, Outlook, Excel, Word, and WebX.

Patient Care Assistant

Concepts of Independence, Inc.
09.2020 - 02.2023
  • Coordinated and processed personnel files and medical records.
  • Logged and filed classified documents.
  • Transported food trays and aided with feeding.
  • Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice.

Associate Program Director

Boricua College-Bronx Campus
07.2019 - 06.2020
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Developed Higher Education Opportunity Program from the ground up, laying out framework, and defining roles.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

Campus-Academic Administrator

Boricua College-Bronx
07.2014 - 07.2019
  • Improved policies and procedures to maximize student safety and campus security.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Managed department funding sources by monitoring revenue and expenditure activity.
  • Collaborated with the Dean to define and prioritize departmental strategies and direction.

Credit Administrator

Citibank, Citigroup, N.A.
12.1997 - 06.2013


  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Used Hogan and Credit Platform to perform credit appraisals, document verification and loan approvals.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Reviewed and analyzed loan procedures.

Education

Bachelor of Arts - Sociology -

City College of New York

Skills

  • Client Service Communication
  • Collaborative Team Player
  • Logging and Closing Support Tickets
  • Emergency Service Coordination
  • Microsoft Windows and Office
  • Troubleshooting Network Issues
  • Reading Comprehension
  • Knowledge Base
  • Organizational Skills
  • Providing Patient Care Support
  • Analytical and Methodical
  • Leadership

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Timeline

Radiology Support Desk Coordinator

Harlem Hospital-HHC
05.2022 - Current

Patient Care Assistant

Concepts of Independence, Inc.
09.2020 - 02.2023

Associate Program Director

Boricua College-Bronx Campus
07.2019 - 06.2020

Campus-Academic Administrator

Boricua College-Bronx
07.2014 - 07.2019

Credit Administrator

Citibank, Citigroup, N.A.
12.1997 - 06.2013

Bachelor of Arts - Sociology -

City College of New York

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Jesus RomanRadiology Support Desk Coordinator