Jesus Rosales
Houston,TX
Summary
Strong and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and become an asset to an organization.
Overview
13
13
years of professional experience
Work History
Automotive Painter Helper
Caliber Collision
11.2023 - Current
- Enhanced paint quality by thoroughly cleaning and preparing surfaces for painting.
- Prepared vehicles for paint application by taping and masking different areas.
- Maximized paint adhesion by properly sanding and smoothing surfaces before application.
- Demonstrated attention to detail while inspecting surfaces for flaws or defects prior to painting processes.
- Cleaned guns, tanks and tubes with solvents, wire brushes and cloths.
- Rubbed and polished completed vehicles to achieve professional shine.
- Assisted paint team with staying on track for scheduled deliveries by quickly completing work.
Customer Service Representative
Caliber Collision
01.2021 - 11.2023
- Greeting and providing extraordinary customer service to internal and external customers.
- Ensured accurate guest information by meticulously verifying identification and reservation details.
- Used internal software to process reservations, check-ins and check-outs.
- Monitoring work volume scheduled for the center.
- Coordinating rental car and tow companies to provide service calls to all customers.
- Maintain a broad knowledge base on insurance partner requirements regarding authorizations, billings, and load level processes.
- Accurately handled payment transactions.
Manager
Chick-fil-A
06.2019 - 01.2021
- Direct daily operations of restaurant
- Opened and closed location and monitored shift changes to uphold successful operations
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Bar Manager
Buffalo Wild Wings
06.2016 - 05.2019
- Overall supervision of daily operations of restaurant.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Shift Manager
Buffalo Wild Wings
06.2015 - 06.2016
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Assist management team in opening and closing store
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Guest Experience Captain
Buffalo Wild Wings
06.2014 - 06.2015
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Implemented effective communication strategies for clear understanding of guest needs and preferences.
- Streamlined check-in and check-out processes, ensuring a smooth and efficient experience for guests.
- Collaborated with various departments to ensure seamless coordination of guest services.
- Boosted overall guest satisfaction by consistently exceeding expectations in all aspects of service delivery.
Student Service Specialist
Lone Star College System
08.2011 - 05.2014
- Enhanced student support services by implementing efficient processes and streamlining communication channels.
- Advises, interprets and implements system/state policies regarding testing and placement, including credit by exam, prior learning assessment, state regulations for TSI, ACT, and SAT.
- Developed strong relationships with students, providing guidance on academic planning and career development.
- Facilitated connections between students and resources such as tutoring, financial aid, counseling services, or disability accommodations.
- Provided information and coordinated referrals for available programs.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Education
Bachelor of Science - Exercise Physiology
University of Houston - Downtown
Houston, TX04.2013
Skills
- Staff Management
- Customer Relations
- Microsoft Office Suites
- Outlook
- Data Entry
- Administrative Support
- Hiring and Training
- Staff Scheduling
- Inventory Control
- Reservation Coordination
- Painting Preparation
- Paint Sprayer Operation
- Bilingual - Spanish (Write and Read)
Timeline
Automotive Painter Helper
Caliber Collision
11.2023 - Current
Customer Service Representative
Caliber Collision
01.2021 - 11.2023
Manager
Chick-fil-A
06.2019 - 01.2021
Bar Manager
Buffalo Wild Wings
06.2016 - 05.2019
Shift Manager
Buffalo Wild Wings
06.2015 - 06.2016
Guest Experience Captain
Buffalo Wild Wings
06.2014 - 06.2015
Student Service Specialist
Lone Star College System
08.2011 - 05.2014
Bachelor of Science - Exercise Physiology
University of Houston - Downtown