Estefanie Castellano
Jacksonville,FL
Summary
Proven leader and efficient operator, I enhanced team morale and order accuracy at Alvelo Company by leading customer service initiatives and streamlining packing processes at Amazon Fulfillment Center. Skilled in quality control and fostering teamwork, I consistently prioritize workplace safety and customer satisfaction, significantly reducing complaints and fulfillment errors.
Overview
7
7
years of professional experience
Work History
Picker / Packer
Amazon Fullfilment Center
11.2018 - 03.2019
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Improved team morale by consistently displaying a positive attitude and willingness to assist coworkers in completing tasks as needed.
Customer Service Manager
Alvelo Company
07.2012 - 08.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
GED -
Fernando Callejo
Manati PR05.2014
Skills
- Order Accuracy
- Packing Efficiency
- Warehouse Safety
- Loading and unloading
- Labeling and Tagging
- Hand-Eye Coordination
- Workplace Cleanliness
- Stock replenishment
- Quality Control
- Order Picking
- Quick Learner
- Product Inspections
- Stocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Picker / Packer
Amazon Fullfilment Center
11.2018 - 03.2019
Customer Service Manager
Alvelo Company
07.2012 - 08.2014
GED -
Fernando Callejo
Similar Profiles
Armando EsparzaArmando Esparza
Amazon Warehouse Associate at Amazon Fullfilment CenterAmazon Warehouse Associate at Amazon Fullfilment Center
Gloria Del Angel OteroGloria Del Angel Otero
Learning Trainer at Amazon Fullfilment CenterLearning Trainer at Amazon Fullfilment Center
Navneet KaurNavneet Kaur
Order Picker and Packer at Amazon Fullfilment CenterOrder Picker and Packer at Amazon Fullfilment Center
Sarina ThomasSarina Thomas
Warehouse Associate at Amazon Fullfilment CenterWarehouse Associate at Amazon Fullfilment Center
TAMARA JOHNSONTAMARA JOHNSON
Case Manager at Taylor Day Grimm & BoydCase Manager at Taylor Day Grimm & Boyd