Jesus Rosario
Dunn,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Looking for a new role where hard work and dedication will be highly valued. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bojangles Assistant Manager
Tri-Arc Food Systems
Dunn, NC
06.2024 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Crew Member
Tri-Arc Food Systems
Dunn, NC
06.2023 - 06.2024
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Upheld high standards of productivity and quality in operations.
- Processed payments on cash register and counted back bills and change to patrons.
- Interacted pleasantly with guests to deliver quality customer service.
- Presented orders to guests within anticipated service times.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Triton High School
Erwin, NC05-2024
Skills
- Customer service
- Employee training
- Conflict resolution
- Team building
- Team leadership
- Relationship building
- Reliability
- Communication skills
- Problem-solving abilities
- Task prioritization
- Adaptability
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Serv-safe Certification - 9/10/2024
Timeline
Bojangles Assistant Manager
Tri-Arc Food Systems
06.2024 - Current
Crew Member
Tri-Arc Food Systems
06.2023 - 06.2024
High School Diploma -
Triton High School