Summary
Overview
Work History
Education
Skills
Timeline
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Jesus Ruiz

Jesus Ruiz

Zephyrhills,FL

Summary

A customer service-oriented Operations Manager with a passion for computer and sports. 6+ years of experience in the Operations industry, with a focus on corporate policy and process efficiency. Hold a Bachelor degree in Science and a master's degree in civil engineering. Committed to promoting the highest standards and company values. Quality-driven, leader with a superior work ethic, project management skills and an adaptable approach.

Overview

8
8
years of professional experience

Work History

Car Rental Agent

One Switch Rental Car
04.2023 - Current
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
  • Greeted 10+ customers per day with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Resolved customers' complaints regarding products or services.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Collected money, provided change and recorded transactions on receipts.
  • Reviewed daily sales transactions and analyzed for errors.
  • Drafted contracts, explained terms to customers and acquired signatures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Processed rentals and collected associated payments.

Facilities Manager

Wellbridge - Harbour island Athletic Club & Spa
11.2019 - 03.2022
  • General maintenance of the entire property.
  • HVAC equipment, Heaters, Coolers, Pool pumps, lighting.
  • Coordination in the tasks to be carried out both in housekeeping and maintenance departments
  • Coordination of loads and work hours in staff (20+ staff members)
  • Manage vendors.
  • Projection and planning.
  • Capital Projects.
  • Ensure compliance with all safety and security protocols
  • Perform analysis and forecasting
  • Managing budgets and ensuring cost-effectiveness
  • Drafting reports and making written recommendations.
  • Managed spending to ensure adherence with budget.
  • Recruited and mentored new maintenance staff.

Maintenance Technician

MVI Field Services
01.2018 - 11.2019
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Operated hand and power tools to complete repairs.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Maintenance and revision of electrical panels and repairs.
  • Coordination of monthly planning of work and maintenance to be done
  • Scheduled preventive maintenance programs.

Carwash Attendant

Opmax Rental Car Services - Enterprise
12.2017 - 02.2018
  • Used vacuum cleaners and buffers to clean interior of vehicles.
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
  • Drove vehicles to or from workshops or customer workplaces or homes.
  • Organize cars on parking lot to be always distributed in an efficient way.
  • Report for any damages on units.
  • Train new staff and teach techniques for cleaning processes.
  • Documented daily mileage, gas and other data.
  • Drive cars from one location to another.

Operations/Maintenance Manager

Multiservicios J&R Energy C.A,
12.2014 - 11.2017
  • Preventive maintenance programs.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Calm and professional in stressful circumstances.
  • Recruiting.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints.
  • Preparation of bidding processes with governmental and private entities.
  • Develop, implement and review operational policies and procedures
  • Reviewed completed work to verify consistency, quality and conformance.
  • Oversee budgeting, reporting, planning, and auditing

Education

Master's - Civil Engineering

Santiago Mariño University
Venezuela
08.2015

High School Diploma -

Padre Claret
Venezuela
07.2010

Skills

  • Operational Efficiency and Safety
  • Cost-Reduction Strategies
  • Employee Supervision and Task Delegation
  • Service Planning and Scheduling
  • Microsoft Office
  • Organizational Skills
  • Planning & Organizing
  • Fluent in Spanish
  • Fluent in English
  • Data Management
  • Decision Making
  • Goal Setting
  • Cost Reduction
  • Recruitment and Hiring
  • Department Oversight
  • Staff Development
  • Multitasking and Prioritization

Timeline

Car Rental Agent

One Switch Rental Car
04.2023 - Current

Facilities Manager

Wellbridge - Harbour island Athletic Club & Spa
11.2019 - 03.2022

Maintenance Technician

MVI Field Services
01.2018 - 11.2019

Carwash Attendant

Opmax Rental Car Services - Enterprise
12.2017 - 02.2018

Operations/Maintenance Manager

Multiservicios J&R Energy C.A,
12.2014 - 11.2017

Master's - Civil Engineering

Santiago Mariño University

High School Diploma -

Padre Claret

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Jesus Ruiz