Jesus Ruiz
Phoenix,AZ
Summary
Adept at driving and sales representation, I excelled at Reynaldo’s Mexican Food LLC by surpassing sales goals through exceptional customer service and safety awareness. Leveraging multitasking and efficient driving, I consistently enhanced customer satisfaction and loyalty, showcasing my self-motivation and ability to thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Food Delivery Driver
Morrison Healthcare
11.2022 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both hospital staff and patients
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Addressed issues and resolved patient complaints to establish trust and reliability.
Customer Service Representative
Cardenas Markets
03.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated issues efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Warehouse Worker
Team Fishel
03.2021 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Strapped items down over protective padding to secure throughout transportation.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Managed warehouse operations and verified proper shipment procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
Sales Representative Team Leader
Reynaldo’s Mexican Food LLC
04.2019 - 04.2020
- Set up displays and signage to attract customers and boost sales.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Met sales goals by offering excellent customer service.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Boosted sales figures by identifying and capitalizing on emerging market trends.
Education
High School Diploma -
Washington High School
Phoenix, AZ05.2016
Skills
- Food handling
- Safety awareness
- Smartphone operation
- Efficient driving
- Proper food temperatures
- Clean Driving Record
- Driving and transportation
- Sales representation
- Self motivated
- Multitasking
- Multitasking ability
- Vehicle safety
Languages
English and Spanish
Native or Bilingual
Timeline
Food Delivery Driver
Morrison Healthcare
11.2022 - Current
Warehouse Worker
Team Fishel
03.2021 - 03.2022
Sales Representative Team Leader
Reynaldo’s Mexican Food LLC
04.2019 - 04.2020
Customer Service Representative
Cardenas Markets
03.2014 - Current
High School Diploma -
Washington High School