JESUS RUIZ
Plano,United States
Overview
6
6
years of professional experience
Work History
Systems Engineer
Palo Alto Networks
Plano, TX
03.2024 - Current
- Contributed directly to $12.7M in won deals during FY25, indirectly led a path to 34M over 8 AEs
- Achieved over 100% quota in FY24 and FY25.
- Consulted on the largest and most complex deals across all of commercial
- Drove customer conversations across PANW's whole portfolio to CxO's
- Attained higher win rate when associated with opportunities compared to overall district metrics.
- Conducted organized and intentional proof of values, achieving 100% POV to deal closure rate in FY25.
- Developed architecture designs through in-person whiteboarding sessions.
- Established an in person relationship with out highest LTV customers, and potential customers, leading to multiple million dollar totals over FY25
Senior Professional Services Consultant
Palo Alto Networks
11.2022 - 03.2024
- Architected enterprise-level network utilizing SASE and NGFWs across private and public clouds.
- Maintained extensive knowledge specific to SCADA/OT environments.
- Consulted on Prisma Cloud operations for Azure and AWS
- Established a reputation as a trusted advisor for client's engineers and management.
- Identified customer pain points, developing short-term and long-term solutions.
- Delivered impactful presentations on changes and facilitated in-house Proof of Concepts
- Drove feature adoption to key stakeholders.
- Provided detailed post-mortem outage reports to upper management and executives.
- Managed customer relations with Palo Alto to strengthen partnerships and increase sales
Senior Network Security Engineer
Ironnet Cybersecurity
05.2022 - 11.2022
- Architected and managed corporate infrastructure, integrating routers, switches, firewalls, access points, and servers.
- Maintained multiple AWS accounts, including GovCloud and FedRamp instances, ensuring operational efficiency.
- Collaborated with departments to establish reliable network connections across the organization.
- Engaged with CIO and CISO to present feature concepts and relay team feedback.
- Coordinated with SOC to secure networks against various attack vectors using Cortex XDR and XSOAR.
- Triaged cyber incidents while delivering comprehensive presentations and post-mortem reports
Senior Technical Support Engineer - Prisma Access
Palo Alto Networks
10.2020 - 05.2022
- Troubleshot and maintained customer networks to resolve issues swiftly.
- Collaborated with SRE and CRE teams to optimize AWS and GCP infrastructure functionality.
- Ensured product alignment with real-world usage through direct engineering collaboration.
- Mitigated network outages for critical accounts, maintaining service continuity.
- Spearheaded tiger team initiatives to improve visibility and increase senior engagement for Prisma Access POCs and high LTV customers
- Scaled small team by conducting interviews and mentoring new hires on workflows.
- Replicated customer scenarios in large-scale labs, partnering with engineering to fix bugs.
- Established as a DLP SME for worldwide Prisma Access operations
Technical Support Engineer
Contractor - Palo Alto Networks
07.2019 - 10.2020
- Demonstrated strong expertise in physical and virtual firewalls, including ESXi, KVM, AWS, Panorama, and Log Collectors.
- Troubleshot complex network issues, resolving problems between PA and multiple vendors.
- Communicated technical information clearly to enhance understanding among technical and non-technical stakeholders.
- Documented transactions and support interactions for future reference and knowledge base expansion.
- Replicated complex environments in-house, using every hardware platform under our portfolio.
- Implemented and optimized complex topologies using OSPF, BGP, IPSEC, and other essential protocols.
- Established SME in hardware and performance, with a focus on 7k architecture.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
MBA - Business Administration
Western Governors University
UtahAccomplishments
- Century Club FY24 and FY25
- SME for SASE DC Bootcamp
- SME for writing the newest SSE Certification
- Large automated internal lab, showcasing various features and use cases
Timeline
Systems Engineer
Palo Alto Networks
03.2024 - Current
Senior Professional Services Consultant
Palo Alto Networks
11.2022 - 03.2024
Senior Network Security Engineer
Ironnet Cybersecurity
05.2022 - 11.2022
Senior Technical Support Engineer - Prisma Access
Palo Alto Networks
10.2020 - 05.2022
Technical Support Engineer
Contractor - Palo Alto Networks
07.2019 - 10.2020
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
MBA - Business Administration
Western Governors University
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