Jesus Salais
New Haven,MI
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Thrives in collaborative team environments, adapting to changing needs while consistently providing efficient and empathetic service. Recognized for reliability and a proactive approach in achieving customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Non-traditional Chiropractic Assistant
The Disc Institute
09.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
Customer Service Representative
Total Life Changes
02.2019 - 09.2023
- Connected with 50-80 customers per day through Calls, Emails, and Live Chats
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Trained new personnel regarding company operations, policies and services
- Answered a minimum of 100 case emails daily
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products
Social Media Communication Specialist
Total Life Changes
07.2022 - 11.2022
- Increased customer engagement through social media
- Maintained company's social media presence by posting in Facebook groups, answering questions on posts and monitoring responses
- Processed 80-100 social media requests and engaged in 100+ comments daily
- Met multiple deadlines weekly using strong task prioritization skills
- Reached out to 30-50 clients daily via various social media outlets
Assembler
Transnav
05.2018 - 02.2019
- Followed outlined specifications to implement assembly plans
- Verified part numbers and placed parts in appropriate shipping containers
- Assembled 200-250 parts daily
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Skills
- Creative problem solving
- Writing skills
- Complaint resolution
- Maintenance of shop equipment
- Experience with Microsoft Office: Word and Excel
- Packaging
- Up Selling
- Experience in: Zendesk,Five9, SalesForce, Meta Business Suite, and Exigo
- Patient scheduling
- Patient data entry
- Call center experience
- Live chat support
- Credit card payment processing
Timeline
Non-traditional Chiropractic Assistant
The Disc Institute
09.2023 - Current
Social Media Communication Specialist
Total Life Changes
07.2022 - 11.2022
Customer Service Representative
Total Life Changes
02.2019 - 09.2023
Assembler
Transnav
05.2018 - 02.2019