Jesus Salas
Katy,TX
Overview
8
8
years of professional experience
Work History
FC Associate I
Amazon
Brookshire, TX
06.2020 - Current
- Processed returns according to company policies and procedures.
- Ensured that all products were properly labeled according to company standards.
- Collaborated with other departments to provide excellent customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Team Lead
Walmart
Cypress, TX
06.2019 - 06.2020
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted training and offered staff development opportunities to decrease process lags.
- Provided exceptional customer service to ensure customer satisfaction.
- Organized team meetings to discuss new initiatives or changes in policies and procedures.
- Assisted with recruiting and hiring perspective candidates.
Cash Office Associate
Walmart
Katy, TX
04.2017 - 05.2019
- Investigated and solved account issues to maintain current and accurate money systems.
- Prepared and checked cashier register tills.
- Investigated and resolved discrepancies in cash and inventory reports.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Assisted other departments when needed to ensure efficient operations.
- Assisted in the development and updating of cash handling policies and procedures.
- Provided customer service, handling inquiries and resolving issues related to transactions.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
Education
Bachelor of Business in Accounting
Dr. Jose Gregorio Hernandez
Maracaibo, Zulia06-2009
Skills
- Problem-solving
- Punctuality and reliability
- Cash handling and management
- Patience and empathy
- Training & Development
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
FC Associate I
Amazon
06.2020 - Current
Customer Service Team Lead
Walmart
06.2019 - 06.2020
Cash Office Associate
Walmart
04.2017 - 05.2019
Bachelor of Business in Accounting
Dr. Jose Gregorio Hernandez