Jesus Salgado
Katy,TX
Summary
Resourceful Electrical Engineer with exceptional communication and organization skills demonstrated over the last year in electrical industry. Ambitious and quick-learning with unwavering work ethic. Excellent skills and knowledge of new construction wiring, renovations and residential repair.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Electrical Apprentice
Blue Sky Electric
08.2023 - Current
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Repaired systems, replaced malfunctioning parts and supported electrical installations.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Understood and used proper tools and equipment to install and maintain electrical systems.
Customer Service Specialist
Best Designers Inc.
02.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Credit and Collection Manager
Best Designers Inc.
04.2021 - 07.2023
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Intern
N&V Consultores C.A.
10.2019 - 12.2019
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Science - Electrical Engineering
Rafael Urdaneta University
Maracaibo, Venezuela01.2021
High School Diploma -
Cantaclaro Experimental Institute
Maracaibo, Venezuela07.2014
Skills
- Project Estimation and Bidding
- Safety Awareness
- Work Area Maintenance
- Electrical and Mechanical Schematics
- System Troubleshooting
- PLC Ladder Logic
- Willingness to Learn
- Residential Wiring
Certification
- Instruction in the design, installation and maintenance of photovoltaic systems, 20 Solar Energy - December 2020
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Electrical Apprentice
Blue Sky Electric
08.2023 - Current
Customer Service Specialist
Best Designers Inc.
02.2022 - 07.2023
Credit and Collection Manager
Best Designers Inc.
04.2021 - 07.2023
Intern
N&V Consultores C.A.
10.2019 - 12.2019
Bachelor of Science - Electrical Engineering
Rafael Urdaneta University
High School Diploma -
Cantaclaro Experimental Institute
- Instruction in the design, installation and maintenance of photovoltaic systems, 20 Solar Energy - December 2020
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