Jesus Sandoval
San Diego,CA
Summary
My professional journey has been marked by a commitment to continuous improvement and a relentless pursuit of excellence. I thrive in fast-paced environments with a proven track record of consistently exceeding expectations, I am excited for the opportunity to leverage my skills and experience in a lead role at RIVO Holdings. I am confident that my strategic vision, combined with my passion for sales can inspire and motivate a team towards success.
Overview
12
12
years of professional experience
Work History
Loyalty and Retention Specialist
RIVO Holdings
05.2024 - Current
- Broke the SCL record by hitting Tier 3 of emerald in Month 1 generating $126,000 in sales.
- Averaged $10,270 a month in sales through 8 months of employment in L&R (Over 1.8 Million funded in one department)
- Won Honey Badger Award for the first quarter of 2024
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
New Business Sales Agent
Rivo Holdings
01.2023 - 05.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Parking Manager
Grand Hyatt
07.2021 - Current
- Enhanced customer satisfaction by implementing efficient valet parking procedures and protocols.
- Streamlined vehicle retrieval times by effectively managing valet team schedules and assignments.
- Collaborated with hotel management to ensure seamless guest experiences during special events and peak hours.
- Conducted regular performance evaluations, offering constructive feedback to promote professional growth among team members.
- Addressed customer concerns promptly, maintaining a high level of professionalism in all interactions.
- Promoted a culture of teamwork and open communication within the department, boosting overall employee morale and job satisfaction levels.
Solution Manager
Premier Auto Center
03.2020 - 06.2021
- Improved customer satisfaction ratings by implementing effective call center strategies and auditing calls,
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
Assistant Manager
LAZ Parking
01.2015 - 02.2018
- Oversee the operations of a facility under the supervision of the Operations Manager to ensure 24/7 professional parking management
- Maintain positive customer relationships
- Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and the client
- Schedule, train and manage hourly associates to ensure best practices established by LAZ Parking
- Build our 'Never Ever Give Up' culture
Warehouse Specialist
Walmart Distribution Center
09.2019 - 03.2020
- Perform warehouse functions, receiving inspection, inventory, staging, packing, storage and shipping of materials; operating motor vehicles and material handling equipment (e.g., forklifts)
- Manage inventory using computerized systems
- Oversee warehouse materials in order to prevent shortages; maintain warehouse functioning at full capacity.
Financial Crimes Specialist 2
Wells Fargo
10.2018 - 08.2019
- Oversee incoming customer cases to ensure the minimal risk of fraud and determine fraud within those cases
- Ensure compliance with Wells Fargo policies and procedures on a consistent basis via a regular series of education & training, and reports
- Complete financial referrals that ensure the safety of customer's monetary assets
- Maintain positive customer relationships
- Call center blended environment; inbound & outbound Fraud card service related calls
- Utilizing PREVENT systems to navigate customer's accounts
- Sending referrals to other lines of businesses to ensure customers are financially protected
- Mitigating risk by accessing caller red flags, following trends and patterns and information sharing
- Meeting metric expectations such as quality, quantity, and handle time in a high pace environment
- Utilizing all resources to find additional information for fraud findings.
Shift Lead
(CBX)/ LAZ Parking
01.2015 - 01.2017
- Provide exceptional customer service
- Assist customers across the bridge itself
- Address any concerns or questions that customers have at the concierge booth
- Promote sales by selling customers bridge tickets
- Assist customers with printing airline-boarding passes via the Aeromexico, Volairs and Interjet kiosk
- Deal with irate customers and clam the situation using de-escalation tactics
- Assign daily employee positions
- Distribute banks.
Retail Manager
(CBX)/ LAZ Parking
01.2015 - 01.2015
- Provide exceptional customer service
- Maintain the store functioning
- Open/close the store
- Count register and safe
- Make sure employees are motivated and focused on their respective job duties
- Deal with irate customers and calm the situation using de-escalation tactics
- Promote sales
- Manage talent.
Safety and Security Specialist
Ikea Home Furnishings
01.2014 - 01.2015
- Maintain general safety of customers and employees of the store
- Help the Assets Protection team to efficiently execute goals while maintaining focus on reducing Shortage
- Help conduct apprehensions
- Perfected camera strategizing through CCTV systems and uphold maintenance as needed
- Establish an apprehension-training course for asset protection team
- Ensure compliance with IKEA Risk Management standards on a consistent basis via a regular series of audits, follow-up, education & training, and reports
- Perfected customer service skills
- Respond to accidents and provide basic first aid and/or CPR
- Have a valid guard card.
Senior Target Protection Specialist
Target Corporation
01.2013 - 01.2014
- Maintain general safety of customers and employees of the store
- Help the Assets Protection team to efficiently execute goals while maintaining focus on reducing Shortage
- Conduct apprehensions
- Perfected camera strategizing through CCTV systems and uphold maintenance as needed
- Ranked number four in San Diego County in total recovered dollars 2013-2014
- Ranked number one in San Diego County in total recovered dollars 2014- year to date
- Ranked number 2 in Southern California in total recovered dollars 2014- year to date
- Excellent partnerships with San Diego Police Department, La Mesa Police Department, and United States Secret Service.
Guest Service Assistant
Target Corporation
01.2012 - 01.2013
- Provide exemplary customer service
- Make sure the returns department, as well as the cash lanes are running smoothly
- Handle money, work in the cash office
- Verify cash to determine validity
- Close/open registers
- Prepare bundles
- Make sure customer satisfaction is number one priority
- Give change to cashiers
- Send cashiers on breaks/lunches
- Deal with irate customers, de-escalate the situation
- Promote sales
- Point of contact for employees.
Skills
- Communication Skills
- Adaptability/Flexibility
- Leadership Skills
- Technical Skills
- Critical Thinking
- Problem-Solving Skills
Timeline
Loyalty and Retention Specialist
RIVO Holdings
05.2024 - Current
New Business Sales Agent
Rivo Holdings
01.2023 - 05.2023
Parking Manager
Grand Hyatt
07.2021 - Current
Solution Manager
Premier Auto Center
03.2020 - 06.2021
Warehouse Specialist
Walmart Distribution Center
09.2019 - 03.2020
Financial Crimes Specialist 2
Wells Fargo
10.2018 - 08.2019
Assistant Manager
LAZ Parking
01.2015 - 02.2018
Shift Lead
(CBX)/ LAZ Parking
01.2015 - 01.2017
Retail Manager
(CBX)/ LAZ Parking
01.2015 - 01.2015
Safety and Security Specialist
Ikea Home Furnishings
01.2014 - 01.2015
Senior Target Protection Specialist
Target Corporation
01.2013 - 01.2014
Guest Service Assistant
Target Corporation
01.2012 - 01.2013