Viviana Reynoso
New Jersey,NJ
Summary
Dynamic and results-oriented professional with a proven track record at AMC Technology, adept in document and file management and exceptional in customer service. Excelled in high-stress situations, enhancing customer loyalty and streamlining warehouse operations. Demonstrates strong multitasking abilities and clear communication, significantly improving office efficiency and client satisfaction.
Overview
2024
2024
years of professional experience
Work History
Secretary's Assistant
AMC Technology
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service Representative
Burlington
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Warehouse Worker
Amazon
07.2022 - 07.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
Graduate Certificate -
Charles E Gordon High School
Yonkers, NY06.2021
Skills
- Fast learner
- Microsoft office
- Bookkeeping
- Multitasking and time management
- Clear communication
- Document and file management
- Customer service
- Customer and client relations
- Scheduling
- High volume phone inquiries
- Office administration
- Confidentiality and data protection
Timeline
Warehouse Worker
Amazon
07.2022 - 07.2023
Secretary's Assistant
AMC Technology
Customer Service Representative
Burlington
Graduate Certificate -
Charles E Gordon High School
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