Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JESUS SEGOVIA

JESUS SEGOVIA

Gastonia,NC

Summary

Motivated individual with excellent communication and customer service skills seeking a career as a Flight Attendant. Energetic and multilingual with dynamic customer service abilities, known for being poised, personable, and dedicated to a team-driven environment. Recognized for fostering excellent customer relations and maintaining a welcoming attitude towards all passengers.

Overview

10
10
years of professional experience

Work History

Flight Attendant

Contour
04.2024 - Current
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Ensured safety and comfort of customers onboard aircraft.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Guest Service Representative

Whitewater Center
03.2023 - 02.2024
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Greeted guests upon arrival by providing warm welcome.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

CSR

ABC Store
10.2022 - 01.2023
  • Assisting customers both in store and over the phone.
  • Address customer complaints in an empathetic manner to resolve any concerns.
  • Greet customers when entering the store.
  • Stock shelves as needed throughout shift.
  • Ring customers up and process both cash and credit/debit transactions.
  • Assist with unloading and stocking from weekly delivery.

Shift Leader

Hungry Howies
06.2022 - 09.2022
  • Ensure that each shift was properly staffed.
  • Address any concerns regarding tasks that need to be completed during shift.
  • Manage a small shift of employees to ensure customer orders were processed and delivered within allotted timeframe.
  • Complete tasks as needed during each shift.

Delivery Driver

Edible Arrangements
11.2021 - 02.2022
  • Carefully load each arrangement scheduled for delivery, ensuring care so that products are not damaged.
  • Locate each delivery location and take care in retrieving and hand delivering each arrangement to the intended party.
  • Determine the most efficient route for deliveries.
  • Maintain communication with team lead to advise of any delays or issues with deliveries.

Shift Leader

Insomnia Cookies
07.2018 - 03.2020
  • Ring customers up and complete both cash and credit/debit transactions.
  • Close out shift, including completing inventory and shift reports.
  • Manage shift of employees and handled any shift change requests.
  • Complete food-prep and baking products as needed.
  • Provide excellent customer service to customers throughout the day.
  • Stock shelves and baked goods as needed.
  • Answer phones in a professional manner and answer any concerns or questions.
  • Review and fulfill online order.

Manager

Retro Reboot
08.2015 - 08.2017
  • Oversee sales/pricing merchandise.
  • Assisting customers with concerns and inquiries throughout the shift.
  • Cleaning, stocking, pricing for trades/cash-in items.
  • Utilize proper computer system for logging accurate inventory.
  • Answer phones in a professional manner and assist with customer inquiries.
  • Determine the best marketing strategy to increase sales via social media.

Education

High School -

Forestview High School
Gastonia, NC
01.2011

Skills

  • Customer support proficiency
  • Proficient in lifting heavy weights
  • Strong technical skills
  • Empathetic
  • Self-Aware
  • Strong interpersonal communication skills
  • Flexible in dynamic environments
  • Active Learner
  • Intermediate Spanish
  • Analytical Thinking
  • Attention to Detail
  • Dependable
  • Motivated

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Flight Attendant

Contour
04.2024 - Current

Guest Service Representative

Whitewater Center
03.2023 - 02.2024

CSR

ABC Store
10.2022 - 01.2023

Shift Leader

Hungry Howies
06.2022 - 09.2022

Delivery Driver

Edible Arrangements
11.2021 - 02.2022

Shift Leader

Insomnia Cookies
07.2018 - 03.2020

Manager

Retro Reboot
08.2015 - 08.2017

High School -

Forestview High School

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JESUS SEGOVIA