Summary
Overview
Work History
Education
Skills
Timeline
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Jesus Serna

Corpus Christi,TX

Summary

Hardworking employee enthusiastic about learning Customer Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Friendly Sales Advisor knowledgeable about Electronic products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 7 years in Retail.

Overview

12
12
years of professional experience

Work History

Sales Adviser

Best Buy
10.2016 - Current
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.

Warehouse Worker

Best Buy
10.2016 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Assembled pallets and crates for secure transportation of materials.

Customer Service Representative

Best Buy
10.2016 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Asset Protection Associate

Best Buy
10.2016 - Current
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Checked CCTV for evidence of shoplifting.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.

Team Trainer

Taco Bell
01.2012 - 07.2015
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

Education

High School Diploma -

Mary Carroll High School
Weber Rd Corpus Christi TX
06.2013

Skills

  • Customer Service Experience
  • Strong communication
  • Attention to detail
  • Active listening
  • Customer Retention

Timeline

Sales Adviser

Best Buy
10.2016 - Current

Warehouse Worker

Best Buy
10.2016 - Current

Customer Service Representative

Best Buy
10.2016 - Current

Asset Protection Associate

Best Buy
10.2016 - Current

Team Trainer

Taco Bell
01.2012 - 07.2015

High School Diploma -

Mary Carroll High School

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Jesus Serna