Microsoft Excel
Jesus Suarez
CEC TD BANK
Miami,FL
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Experience Coordinator
TD Bank
Miami Beach, FL
01.2023 - Current
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Helped customers understand return policies and processed items.
- Referrals for possible wealth customers .
Teller
Wells Fargo
Hialeah, FL
01.2022 - 01.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Barista Shift Supervisor ,Busser Shift Supervisor
Pura Vida
Miami, FL
05.2019 - 01.2022
- Completed store opening and closing procedures and balanced tills.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Server
Casa Juancho
Little Havana, FL
04.2017 - 04.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Arts -
Miami Dade College
Miami, FL 08.2018 - 05.2022
Skills
Solution development
Software
Microsoft Excel
Drop-Down Lists: add a predefined list of values to help enter data in select cells quickly.
Text to Column: split a single column into multiple columns using a separator, such as a comma, dot, semicolon, etc.
Filters: apply filters to specific columns to help you sift through the data.
Go To Special: move to a specific cell or a range of cells within the sheet.
Pivot Table: create a summary table from a data source.
Named Range: name a cell or a range of cells to refer to them specifically.
Conditional Formatting: apply visual changes (e.g., colors) to cells based on specific conditions.
Sparklines: add mini charts to cells to visualize data trends.
Quick Analysis Tool: basic options for data analysis.
Timeline
Customer Experience Coordinator
TD Bank
01.2023 - Current
Teller
Wells Fargo
01.2022 - 01.2023
Barista Shift Supervisor ,Busser Shift Supervisor
Pura Vida
05.2019 - 01.2022
Associate of Arts -
Miami Dade College
08.2018 - 05.2022
Server
Casa Juancho
04.2017 - 04.2019