Jesus Trillo
Moore,OK
Overview
18
18
years of professional experience
Work History
Robotics Technician
Grey Orange
Phoenix, AZ
07.2024 - 08.2025
- Maintain and run operations for robotic equipment in a distribution warehouse.
- Provided technical support, troubleshooting, repair and resolve equipment and software issues.
- Resolve help desk tickets within SLA timeframes.
- Assisted in the setup and configuration.
- Maintained accurate documentation of all support requests and maintenance details.
- Served as an escalation point for complex technical issues that required higher-level expertise
- Record recurring technical problems to identify underlying causes and implement permanent solutions.
Concrete Finisher/carpentry
Sundt Construction
Phoenix, AZ
07.2023 - 07.2024
- Finished concrete surfaces to meet specified tolerances and quality standards.
- Operated hand and power tools for effective concrete placement and finishing.
- Ensured compliance with safety regulations during all phases of construction.
- Read blueprints and build walls and forms per specifications.
Shift Lead
FHI
Phoenix, AZ
08.2022 - 07.2023
- Point of contact and supervisor for order picking team in a distribution center.
- Document and log employees daily attendance, hours and performance.
- Meet daily metrics by aligning team members to appropriate channels.
- Conduct daily safety meetings with team members and address any concerns.
- Assisted in loading and unloading trucks, verifying shipment quantities against delivery documents.
- Followed safety protocols and maintained a clean work environment at all times
- Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
- Trained new employees on order picking procedures, safety guidelines, and operating equipment safely
Internal Support Group
General Dynamics Information Technology
Phoenix, AZ
05.2007 - 07.2015
- Provided technical support to end users, troubleshooting hardware and software issues
- Resolve issues help desk tickets within SLA timeframe, ensuring minimal downtime for users
- Assisted in the setup and configuration of new workstations, ensuring seamless integration into the network
- Maintained accurate documentation of all support requests and resolutions in ticketing system
- Performed regular maintenance tasks such as software updates, virus scans, and system backups
- Demonstrated strong problem-solving skills by quickly identifying root causes of technical issues
- Served as an escalation point for complex technical issues that required higher-level expertise
- Investigated recurring technical problems to identify underlying causes and implement permanent solutions
- Developed comprehensive knowledge base articles to facilitate self-service troubleshooting for end users
Education
Nursing B.S.N (College) - undefined
Phoenix College
Phoenix, AZ05.2014
Skills
- Managing manufacturing automation budgets - Largest manufacturing automation budget managed (More than $1M)
- Maintenance
- Safety design in manufacturing
- Automation project lead experience
- Robot safety
- Automotive diagnostics
- Distributed control systems
- Customer service
- Mechanic experience
- Engineering troubleshooting
- System integrator experience
- Automation technician experience
- Word processing
- Manufacturing company experience
- Computer skills
- Service technician experience
- Industrial networks
- Robotics engineering
- Carpentry
- Automation engineer experience
- Hand tools
- Programmable logic controllers
- Robot integration
- Process design
- Mechanical knowledge
- Process simulation
- PLC safety
- Continuous process control systems
- Industrial networking
- Material handling systems
- C
- Analysis skills
- Electrical schematic reading and interpretation
- Industrial automation
- Field service
- JavaScript
- English
- Automated guided vehicle (AGV)
- PLC troubleshooting
- Robot programming
- PLC configuration
- PLC networking
- Managing manufacturing automation teams - Largest manufacturing automation team managed (6-10 team members)
- Java
- Schematics
- Python
- Industrial robotic systems
- Process optimization
- Robot maintenance
- PLC maintenance
- Manufacturing automation - Manufacturing automation experience (1-2 years)
- Industrial equipment troubleshooting
- PLC programming
- Robot troubleshooting
- Manufacturing field service engineer experience
- Control system design
- Power tools
- Equipment repair
- Supplier management
- Electrical experience
- Electrical systems
- Electrical troubleshooting
- Customer support
- Network configuration
- Hardware installation
- Mechanical aptitude
- Sensor calibration
- Service recordkeeping
- Network administration
Languages
Spanish
Native or Bilingual
Timeline
Robotics Technician
Grey Orange
07.2024 - 08.2025
Concrete Finisher/carpentry
Sundt Construction
07.2023 - 07.2024
Shift Lead
FHI
08.2022 - 07.2023
Internal Support Group
General Dynamics Information Technology
05.2007 - 07.2015
Nursing B.S.N (College) - undefined
Phoenix College