Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesus Valencia

Jesus Valencia

Las Vegas,NV

Summary

Motivational and analytical problem-solver with a talent for excellent customer service skills, aptitude and relationship-building. Proficient in independent decision-making and sound judgment to positively impact company KPI’s. Experienced in leading, training and morale-building to enhance employee engagement and boost company performance.

Overview

16
16
years of professional experience

Work History

Assistant Selling Beauty Manager

Neiman Marcus Group Ltd
08.2020 - 04.2025
  • A key team member within a cosmetics, skincare, and fragrance or beauty retail environment which I partnered and supported the overall operation and management of the beauty dept.
  • As an Assistant Selling Beauty Manager, was responsible for managing one or more departments within the store (during manager core shifts), fostering partnerships across departments, and driving towards goals to build a customer-focused sales experience.
  • Oversaw all aspects of merchandise and communications with merchants and vendor partners (e.g., presentations, event planning, product knowledge training, returns, and damages etc.)
  • Collaborated with other leaders in the business
  • Partnered in executing plans and strategies in-store to build client relationships and meet overall client development goals
  • Managed team execution, anticipating and adjusting for risks and roadblocks to maintain performance within department(s)
  • Build a cohesive customer service-driven team, overseeing customer service efforts and escalations
  • Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships
  • Support audit compliance to enforce department and stockroom controls, as applicable
  • Trained and assisted associates on (Connect) a digital application designed to allow associates to deliver a store-like experience to clients even when the store is closed, enables associates to inspire clients, offer personalized look books, and complete transactions remotely through various communication methods.
  • Led a team of 46+ associates and team members

Visual Manager

Victoria's Secret & PINK
06.2013 - 08.2019
  • Lead, planned and executed visual merchandising strategies
  • Collect sales reports and insights to make immediate and deliberate actions to achieve results
  • Select and develop direct reports to the next level and create an environment where people are encouraged to do their best work
  • Monitor/track progress and incorporate feedback into decision-making
  • Managed analytical reports to identify and track sales activities and customer trends
  • Increased visual impact and sales to 17% through optimal arrangement of mannequins, fixtures, walls and tables
  • Utilized designated software to create company floor plans to maintain consistent visual standards
  • Traveled domestically to assist new store openings and launches

Visual Assistant Manager

Forever XXI
05.2009 - 04.2013
  • Created visually appealing floor displays, developed innovative window displays and ensured proper merchandise displays and promotional labeling
  • Maintained a neat and organized work area at all times
  • Monitored inventory levels and restocked shelves as needed
  • Assisted in setting up promotional events and activities
  • Collaborated with other departments to ensure visual merchandising goals were met
  • Followed corporate guidelines for product placement and displays
  • Trained new employees on company standard visual merchandising techniques
  • Participated in weekly meetings to discuss upcoming projects and initiatives
  • Analyzed customer feedback and sales data to determine which displays were most effective
  • Stayed current on industry trends and best practices
  • Traveled domestically and internationally to assist new store openings

Education

Associate of Arts - Fashion Design

FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA

Skills

  • Client Relationship Building
  • Creativity and Innovation
  • Appointment Scheduling
  • Proficient in Microsoft Office
  • Staff Training and Development
  • Event Planning and Execution
  • Problem-solving abilities
  • Multitasking capabilities
  • Organizational skills
  • Visual merchandising
  • Client relationship building
  • Professionalism and ethics
  • Staff training and development
  • Appointment scheduling

Languages

Spanish

Timeline

Assistant Selling Beauty Manager

Neiman Marcus Group Ltd
08.2020 - 04.2025

Visual Manager

Victoria's Secret & PINK
06.2013 - 08.2019

Visual Assistant Manager

Forever XXI
05.2009 - 04.2013

Associate of Arts - Fashion Design

FIDM/Fashion Institute of Design & Merchandising

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