JESUS VAZQUEZ
Chicago,IL
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
16
16
years of professional experience
Work History
General Manager
Buona Companies
03.2022 - Current
- Led operational strategy to optimize food quality and service efficiency.
- Mentored team members, fostering professional development and enhancing employee retention.
- Implemented cost-control measures, improving overall profit margins across multiple locations.
- Developed and executed training programs to ensure compliance with health and safety standards.
- Conducted performance evaluations, establishing goals for team members aligned with organizational objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Service Manager
Gino's East
10.2021 - 03.2022
- Led service operations, ensuring adherence to quality standards and customer satisfaction.
- Developed training programs for staff, enhancing team efficiency and reducing onboarding time.
- Managed scheduling and resource allocation, optimizing workflow and service delivery.
- Implemented process improvements, resulting in streamlined operations and reduced service delays.
Service Manager
Old Pueblo Cantina
07.2021 - 10.2021
- Directed service operations, ensuring alignment with organizational goals and customer satisfaction standards.
- Implemented process improvements, enhancing efficiency in service delivery and reducing operational costs.
- Mentored team members, fostering professional development and improving service quality across the department.
- Analyzed customer feedback to identify trends, driving strategic decisions for service enhancements.
General Manager
Panda Express
07.2020 - 07.2021
- In charge of hiring and achieving financial goals.
- Controlling labor and food cost and the daily operations.
- Delivering exceptional guest experiences and increasing sales.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Manager
Gino’s East
03.2019 - 07.2020
- Streamlined operations by implementing process improvements, enhancing workflow efficiency and reducing bottlenecks.
- Led cross-functional teams to execute strategic initiatives, aligning departmental goals with organizational objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Manager
Walker Bros.
03.2009 - 03.2019
- Trained and mentored staff to enhance team productivity and service quality.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Analyzed inventory levels and adjusted stock accordingly to minimize shortages.
- Managed budgeting processes, ensuring adherence to financial targets and cost controls.
Education
Automotive Technician Certificate -
Oakton Community College
Des Plaines, ILSkills
- Verbal and written communication skills
- Knowledgable with Word, Excel and Powerpoint
- Ability to forecast and read a P&L
- Fluent in both English and Spanish
- Inventory management processes
- Uphold outstanding levels of customer service and operation standards
- Leadership and team building
- Operations management
- Efficient multi-tasker
- Team leadership
- Training and development
- P&L management
- Labor cost controls
- Strategic planning
- Troubleshooting expertise
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Buona Companies
03.2022 - Current
Service Manager
Gino's East
10.2021 - 03.2022
Service Manager
Old Pueblo Cantina
07.2021 - 10.2021
General Manager
Panda Express
07.2020 - 07.2021
Manager
Gino’s East
03.2019 - 07.2020
Manager
Walker Bros.
03.2009 - 03.2019
Automotive Technician Certificate -
Oakton Community College