Jesus Vega

Work History

GGA Solutions

10.2022 - 01.2024

Company Overview: Business Type-B2C/ B2B
My responsibilities were to provide great customer service to my customers and assist with inquiries about defective products, discounts, price adjustments, and tech support
I have specialized and mastered these responsibilities with B2C which got me promoted to Senior Agent and started assisting B2B customers
My Quotas were based on closing 90 cases per week and sending 45 emails per day addressing customers inquiries
I have mastered this and succeeded on all metrics and have been a top performer since been in operations
Business Type-B2C/ B2B

Omni Cheer

07.2024 - 12.2024

Managed order processing and fulfillment for both B2C and B2B clients
Performed data entry tasks to maintain accurate records and inventory
Assisted with back-office operations to streamline workflow and efficiency
Developed and executed email marketing campaigns to engage customers and drive sales

ADKN/Booking Agency

06.2022 - 11.2022

Company Overview: Business Type B2B
Call 250 clients a day or more and schedule them or transfer them to the Analyst Specialists to make a sale
It also has a lot to do with taking good care of my agendas and following up with them at a certain time
My Quotas are specifically based on scheduling as many appointments as possible and following up with them since they will more likely be sales and treat customers with the best service
Have great communication skills
My weekly metrics were to make 250 calls daily and to make at least 6 or 7 sales weakly
Business Type B2B

ADKN/Booking Agency

04.2022 - 11.2022

Company Overview: Business Type-B2C
My responsibilities were to call prospects and get the right information and invite them to a meeting where they will get information about new time shares that they were available for
I will call at least 350 clients per day and book 3 or 5 appointments daily
My quotas were based on how many appointments I can schedule each week and also how many attended
We also did team training every two weeks where we actually talked about some issues that some of our teammates were going through, and we will help each other out and had an open mic which gave me great participation points
Business Type-B2C

Capstone

04.2020 - 04.2021

Company Overview: Business Type B2B
My responsibilities in this job were based on offering services to clients who were backed up by taxes
I would get the right clients and toss them over to the other team doing closures
Make sure also that all the information was correct
My goals were to toss at least 2 a day since a lot of the clients will be busy
Another main one was based on having all my pipeline organized
My weekly metrics were to make over 1400 calls daily and to close at least 30 business appointments by the end of the week
Business Type B2B

Grupo Pozos

02.2019 - 05.2019

Company Overview: Business Type B2B
My responsibilities were to look for leads in 3 areas I was assigned to also call them to offer our products
Sales, Agenda Management, Customer Service, Email Marketing
I was a one-man show once I had them interested and they were ready I will transfer them for closure
My Quotas were to: Close a certain number of deals weekly
Have everything organized
My weekly quota was to make as many calls as I can daily and close at least 10 sales weakly
Business Type B2B