Summary
Overview
Work History
Education
Skills
Certification
Languages
Experience
Timeline
Generic

Jesus Vegavelazquez

Thonotosassa,United States

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

COMPANY OPERATIONS CHIEF

United States Marine Corps
10.2020 - 01.2024
  • PLAN, COORDINATE AND EXECUTE IN THE TRAINING OF MARINE RESERVISTS DURING THEIR DRILL AND ANNUAL TRAINING TIMES OF THE YEAR
  • COORDINATE RANGES, SCHOOLS, TRAINING SCHEDULES FOR THE RESERVIST LEADERSHIP PROVIDING GUIDANCE ON ALL TRAINING AND READINESS STANDARDS WITHIN THE MARINE CORPS GUIDELINES.
  • Implemented inventory control processes, reducing waste and improving product availability.
  • Drove process improvements that resulted in reduced turnaround times for key tasks, increasing overall operational efficiency.
  • Managed cross-functional teams to execute complex projects successfully within budget and deadlines.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Developed strong relationships with key stakeholders to foster a collaborative work environment.
  • Reduced operational costs by identifying inefficiencies and recommending cost-saving measures.
  • Established clear communication channels to facilitate information sharing among team members for better decision making.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Ensured regulatory compliance by staying current on industry standards, conducting internal audits, and addressing areas of concern.

WELCOME ADVISOR

SOUTH TAMPA YMCA
11.2021 - Current
  • Managed membership database efficiently, ensuring accurate data entry and timely updates for member records.
  • Maintained accurate records of all membership transactions, ensuring proper billing and payment processes were followed.
  • Educated prospective members on the benefits of joining the organization, resulting in increased conversion rates.
  • Developed strong relationships with local businesses to create mutually beneficial partnerships that drove new memberships.
  • Boosted membership enrollment by developing and implementing effective sales strategies.
  • Expanded referral networks by fostering strong relationships with current members, ultimately driving more referrals towards the organization.
  • Continuously improved personal sales techniques through ongoing professional development opportunities.
  • Conducted comprehensive tours of fitness facilities for potential members, showcasing amenities and services offered.
  • Delivered memorable experiences during facility tours that led to increased membership signups.
  • Enhanced member retention through personalized engagement and excellent customer service.
  • Provided expert advice on available membership plans, customizing options to meet individual needs and preferences.
  • Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining company policies.
  • Supported existing members with their account-related queries which resulted in improved member satisfaction.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
  • Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
  • Organized successful networking events for members, fostering a sense of community within the organization.
  • Built talented team through hiring and training new associates.
  • Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
  • Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
  • Streamlined the membership application process, reducing wait times and improving overall member satisfaction.
  • Membership sales exceeded 10% growth in from 2022-2023.
  • During the evenings, I am the Leader On Duty which handles all membership issues in the event that specific director is not present. Sales, Wellness floor, group exercise and aquatics issues were all handled in my presence.
  • Average ratio of sales through the door on membership sales was at a 92% since being employed at South Tampa YMCA.
  • Have attended Certified Pool/Spa operator course, lifeguard instructor courses.

US Marine Advisor

United States Marine Corps
09.2019 - 09.2020
  • Provided expert advice on organizational restructuring efforts, leading to enhanced operational efficiencies across client organizations.
  • Facilitated workshops and training sessions, empowering clients with the knowledge needed for continued success in their respective industries.
  • Assisted clients in achieving regulatory compliance through careful evaluation of policies and procedures.
  • Developed comprehensive risk assessments to mitigate potential issues and safeguard business interests.
  • Nurtured long-term relationships with clients, establishing trust through consistent delivery of exceptional results.
  • Collaborated with peers across organizational levels, redesigning and implementing end-to-end activities impacting treasury operations.
  • Spearheaded initiatives to improve internal team collaboration, ultimately enhancing overall service quality provided to clients.

Company Operations Manager

United States Marine Corps
08.2017 - 09.2019
  • Optimized resource allocation for improved departmental coordination and collaboration.
  • Negotiated contracts with vendors, securing favorable terms that benefited the company''s bottom line.
  • Reduced operational costs by identifying inefficiencies and recommending cost-saving measures.
  • Managed cross-functional teams to execute complex projects successfully within budget and deadlines.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Established clear communication channels to facilitate information sharing among team members for better decisionmaking.
  • Ensured regulatory compliance by staying current on industry standards, conducting internal audits, and addressing areas of concern.
  • Implemented inventory control processes, reducing waste and improving product availability.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Drill Instructor (Officer Candidates School)

United States Marine Corps
03.2014 - 08.2017
  • Contributed to higher levels of physical fitness among Officer Candidates by developing challenging but achievable workout routines tailored to individual needs.
  • Assisted in the development of updated training materials to reflect current military standards and best practices.
  • Enhanced Officer Candidates performance by implementing rigorous physical training and discipline programs.
  • Consistently received positive feedback from both trainees and supervisors on overall teaching effectiveness, leading to additional responsibilities as a mentor for new instructors.
  • Upheld high standards of conduct among Officer Candidates by enforcing disciplinary measures when necessary while also providing guidance for positive behavior changes.

Education

Associate's degree - General Studies

American Military University
Charles Town, WV
05.2017

Skills

  • Logistics
  • Military Experience (10 years)
  • Leadership (10 years)
  • Microsoft Excel (10 years)
  • Management (10 years)
  • Joint operations (3 years)
  • Operations Management (10 years)
  • DoD Experience (10 years)
  • Customer service (2 years)
  • Quality Assurance (10 years)
  • Lifeguard
  • Program Management
  • Computer Networking
  • Change Management
  • Recruiting
  • Problem-solving abilities

Certification

ARC LIFEGUARD CERTIFICATION 2022

Schwinn Spin Instructor 2022

Certified Pool/Spa Operator 2023

Languages

Spanish

Experience

  • United States Marine Corps Active Duty Nov 2023-Jan 2024
  • Military Service Rank: Master Sergeant- Mid level Management
  • South Tampa YMCA membership advisor Nov 2021- present
  • Tampa Metropolitan YMCA Leader On Duty Feb 2022- present

Timeline

WELCOME ADVISOR

SOUTH TAMPA YMCA
11.2021 - Current

COMPANY OPERATIONS CHIEF

United States Marine Corps
10.2020 - 01.2024

US Marine Advisor

United States Marine Corps
09.2019 - 09.2020

Company Operations Manager

United States Marine Corps
08.2017 - 09.2019

Drill Instructor (Officer Candidates School)

United States Marine Corps
03.2014 - 08.2017

Associate's degree - General Studies

American Military University
Jesus Vegavelazquez