Jesus Villalba
El Paso
Summary
Dynamic professional with a strong background in the US Army, excelling in mission planning and leadership development. Proven ability to enhance team collaboration and implement safety protocols. Recognized for outstanding customer service skills at Shop Rite Food Market, effectively resolving issues and promoting high satisfaction. Committed to excellence and continuous improvement.
Overview
5
5
years of professional experience
Work History
Soldier
US Army
Fort Bliss
03.2021 - 02.2025
- Operated and maintained military vehicles in diverse environments.
- Conducted training exercises to enhance teamwork and tactical skills.
- Implemented safety protocols during operations and field exercises.
- Collaborated with team members to plan and execute missions effectively.
- Managed supplies and equipment for various operations and training sessions.
- Monitored and reported on mission progress to superiors regularly.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Displayed leadership in accomplishing assignments and learning new skills.
- Conducted physical training and ensured all Soldiers achieved required fitness levels.
Customer Service Representative
Shop Rite Food Market
Deer Park
06.2020 - 03.2021
- Assisted customers with product inquiries and locating items in the store.
- Processed transactions accurately using point-of-sale systems.
- Handled customer complaints professionally, ensuring a positive shopping experience.
- Maintained store cleanliness and organized product displays for easy access.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Trained new staff on customer service protocols and store policies effectively.
- Monitored inventory levels and reported discrepancies to management promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Rockaway Collegiate High School
New York, NY06-2020
Skills
- Equipment maintenance
- Mission planning
- Leadership development
- Tactical operations
- Safety protocols
- Team collaboration
- Customer service
- Physical fitness training
- Effective communication
- Navigational skills
- Field sanitation
- Armored vehicle operation
- Critical thinking
- Work ethic
- Time management
- Creative problem solving
Accomplishments
- Army Achievement Medal
- Korea Defense Service Medal
- Global War on Terrorism Expeditionary Medal
- Army Good Conduct Medal
- National Defense Service Medal
- Army Service Ribbon
- Overseas Service Ribbon
- Driver and Mechanic Badge with Driver-Wheeled Vehicle Clasp
Timeline
Soldier
US Army
03.2021 - 02.2025
Customer Service Representative
Shop Rite Food Market
06.2020 - 03.2021
High School Diploma -
Rockaway Collegiate High School
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