Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Jesusa Alvarado Bautista

San Antonio,TX

Summary

Proven leader with a track record of enhancing mentor retention by 20% at WestCare through innovative support strategies and empathy development. Expert in ethics and confidentiality, demonstrated across diverse roles from legal assistant to mental health counseling intern. Skilled in collaborative approaches, achieving significant improvements in project coordination and team productivity. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.

Overview

21
21
years of professional experience

Work History

Mentoring Coordinator

WestCare
02.2024 - Current
  • Improved mentor retention rates through regular communication, support, and recognition of their contributions.
  • Tailored individualized support plans for each mentee based on their unique needs and objectives, contributing to improved goal attainment rates.
  • Streamlined the mentor-mentee matching process through the creation of a comprehensive database, ensuring more accurate pairings that align with individual needs.
  • Spearheaded outreach efforts to recruit diverse mentors from various professional backgrounds, expanding the range of expertise available to mentees.

Culinary Worker

PF Changs Restaurant
03.2022 - Current
  • Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining room operations, resulting in a positive dining experience for guests.
  • Collaborated with the head chef to create innovative seasonal menus, resulting in increased repeat business and positive customer feedback.
  • Contributed to a positive work atmosphere through strong teamwork, effective communication, and proactive problem-solving skills.
  • Maintained accurate records of food temperatures throughout storage, preparation, cooking stages to comply with regulatory requirements for food safety standards.

Collections Agent

GC Services
11.2020 - 02.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Project Coordinator

Community Development Partnership Inc.
01.2018 - 08.2020
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Reconneting Youth Counselor

Family Violence Prevention Services
11.2017 - 08.2019
  • Monitored youth behavior and offered guidance and support for positive change.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.

Mental Health Counseling Intern

Family Violence Prevention Services
06.2016 - 12.2018
  • Implemented creative therapeutic interventions tailored to individual client needs, promoting positive change and personal growth.
  • Maintained timely and accurate documentation, ensuring compliance with ethical guidelines and best practices in mental health counseling.
  • Built rapport with diverse clientele by demonstrating cultural competence and sensitivity in all interactions.
  • Educated families on coping strategies, establishing a strong support network for clients outside of therapy sessions.

Legal Assistant

Law Office Of Leticia Gonzalez
05.2016 - 11.2017
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Department Supervisor

The Home Depot
06.2013 - 05.2016
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.

Administrative Assistant

San Antonio College
08.2009 - 05.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Supply and Logistics

United States Army
12.2003 - 01.2011
  • Led a team of materials and logistics professionals, providing guidance on best practices and fostering a culture of continuous improvement.
  • Reduced material lead times by establishing strong relationships with key suppliers and negotiating favorable contract terms.
  • Increased accuracy of inventory records with regular audits, resulting in better stock control and reduced waste.
  • Evaluated vendor performance against established metrics regularly, ensuring consistent quality standards were met across the supply base.

Education

Master of Arts - Human Services

Lubbock Christian University, Lubbock, TX
12.2018

Bachelor of Arts - Psychology

Our Lady of The Lake University, San Antonio, TX
05.2013

Associate of Arts - Liberal Arts And General Studies

San Antonio College, San Antonio, TX
05.2011

High School Diploma -

Health Careers High School, San Antonio, TX
05.1991

Skills

  • Ethics and confidentiality
  • Training facilitation
  • Collaborative Approach
  • Empathy Development
  • Scheduling/Planning
  • Microsoft Office
  • File Organization
  • Family and patient education
  • Counseling techniques
  • Transportation Planning

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Languages

Spanish
Professional Working

Timeline

Mentoring Coordinator - WestCare
02.2024 - Current
Culinary Worker - PF Changs Restaurant
03.2022 - Current
Collections Agent - GC Services
11.2020 - 02.2024
Project Coordinator - Community Development Partnership Inc.
01.2018 - 08.2020
Reconneting Youth Counselor - Family Violence Prevention Services
11.2017 - 08.2019
Mental Health Counseling Intern - Family Violence Prevention Services
06.2016 - 12.2018
Legal Assistant - Law Office Of Leticia Gonzalez
05.2016 - 11.2017
Department Supervisor - The Home Depot
06.2013 - 05.2016
Administrative Assistant - San Antonio College
08.2009 - 05.2011
Supply and Logistics - United States Army
12.2003 - 01.2011
Lubbock Christian University - Master of Arts, Human Services
Our Lady of The Lake University - Bachelor of Arts, Psychology
San Antonio College - Associate of Arts, Liberal Arts And General Studies
Health Careers High School - High School Diploma,

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Jesusa Alvarado Bautista