JESUS A. DE LUNA
Summary
Retail Management professional with over 9 years of progressive experience, specializing in inventory management, team leadership, and productivity enhancement. Demonstrated ability to analyze sales trends and optimize merchandising strategies, achieving notable improvements in customer experience and sales metrics. Skilled in implementing effective incentive programs and training protocols to boost team performance and customer satisfaction in high-paced retail environments.
Overview
9
9
years of professional experience
Work History
Inbound/GM Team Lead
Target
01.2020 - Current
- Lead team in managing inventory, achieving 98% accuracy rate, and improving stock availability.
Coordinate daily operations, reducing sort and stocks times by 12%, enhancing workflow efficiency. - Implemented dynamic incentive programs, boosting team productivity and morale.
- Devised strategies to increase store KPIs, leading to a 10% boost in overall efficiency.
- Analyzed operational processes to cut down error rates by 7%.
Merchandising Lead
Sam's Club
07.2017 - 01.2020
- Analyzed sales trends to optimize merchandising layouts, enhancing customer experience and driving sales.
Managed inventory with precision, reducing stock discrepancies and ensuring product availability. - Implemented strategic product placement, resulting in measurable sales growth and improved store performance.
- Monitored and adjusted inventory levels to reduce overstock by 10%.
- Trained 15+ employees in effective merchandising techniques, improving team performance.
Cashier Team Lead
H-E-B
08.2015 - 07.2017
- Pioneered a customer feedback system to enhance service delivery.
- Trained and supervised staff, improving efficiency and customer service.
- Developed a dynamic scheduling system, reducing staff turnover by 20%.
- Implemented stringent cash-handling procedures, ensuring 100% accounting accuracy.
- Mentored over 30 cashiers, enhancing their career development and performance.
Education
Bachelor Of Science In Psychology -
The University of Texas At San Antonio
05.2022
Honors & Awards
- Target, TRAINER OF THE MONTH (X2)
- Sam's Club, MEMBER SIGN-UP LEADER
- H-E-B, VOLUNTEER OF THE YEAR
Timeline
Inbound/GM Team Lead
Target
01.2020 - Current
Merchandising Lead
Sam's Club
07.2017 - 01.2020
Cashier Team Lead
H-E-B
08.2015 - 07.2017
Bachelor Of Science In Psychology -
The University of Texas At San Antonio