Jesusa (Jessica) Melchor
Imperial,CA
Summary
Polite and attentive clerical personal offering excellent customer service, organization and time management skills. Hardworking employee with , multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Dispatcher
Imperial Valley Transit -Dispatch
01.2017 - Current
- Made reservations for passengers
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Utilized various software systems to facilitate movement, planning and scheduling.
- I made sure drivers Manifest for the following day where the most optimal Routes for them to get there faster and quickly
- Daily Data entry, Familiar with the 10-Codes
- Work with Community Groups like Calexico ca Alegria, El Centro ca Day out
- End of the month reports
- Talk to others in communication equipment, like CB radios, Portable radios.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Scheduled and dispatched drivers, monitored their daily activities and tracked their progress.
- Monitored driver's hours of service to ensure compliance with federal regulations.
Bakers Rentals in Imperial Ca
01.2019 - 01.2021
- Responding to tenant complaints/Concerns
- Collecting rent
- Made receipts
- Resolved maintenance issues
- Kept Property in good shape
- Interviewed qualified tenants.
- Enforce lease Terms
Front Desk Clerk
Navy Base
El Centro
01.2011 - 01.2013
- Made reservations for incoming soldiers
- Prepared documents related to guest accounts including invoices, reservations.
- Assisted with setting up conference rooms for meetings or events when necessary.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Provided superior customer service
- Made next day House Keepers Work sheets for the day
- Received payments
- Data Entry
- Also providing customers with quality goods and services at a savings and to support quality of life programs for active-duty military, retirees, reservists and their families
- Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures
- Registers and assigns rooms to guests issuing room keys or cards transmitting and receiving messages keeping records of occupied rooms and guest accounts making and confirming reservations and presenting statements to and collecting payments as necessary
- Logs trouble calls in the PMS and ensures the appropriate department is notified
- Relocates guest to a different room when required.
Education
High School Diploma -
Southwest High School El Centro ca
Skills
- Outlook,Microsoft Word, Excel, Skype for business, Genesy Cloud
- Scheduling appointments
- File Organization
- Report Preparation
- Confidentiality
- Data Entry
- Call handling
- Office Administration
- Report Writing
- Clerical Support
- Dispatch Coordination
- Route Navigation
- Customer Relations
- Schedule Management
- Incident Reporting
- Adjusting routes
- Service planning
- Critical thinker
- Training new hires
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Bakers Rentals in Imperial Ca
01.2019 - 01.2021
Dispatcher
Imperial Valley Transit -Dispatch
01.2017 - Current
Front Desk Clerk
Navy Base
01.2011 - 01.2013
High School Diploma -
Southwest High School El Centro ca