Jesus A Salgado
Hillside,IL
Summary
Dynamic leader with a proven track record at Rent-A-Center, enhancing credit risk management and fostering client relationships. Expert in credit reports and customer engagement, I led teams to exceed sales targets through innovative policy implementation and mentoring. My bilingual abilities and time management skills have consistently improved operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Credit Manager
Rent-A-Center
01.2018 - Current
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Stocker
Dollar Tree
06.2023 - 06.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Loaded packages onto pallets and into staging areas as directed.
- Maintained equipment and tools to avoid delays and interruptions in unloading processes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Warehouse Clerk
Preferred Meals
12.2015 - 12.2017
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and daily inventory.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Checked packages and merchandise for damage and notified vendors.
- Improved efficiency with quick and accurate loading of boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL06.2014
Skills
- Credit Reports
- Research and due diligence
- Fraud understanding
- Bilingual
- Customer Engagement
- Mentoring and training
- Fraud knowledge
- Cash Flow Management
- Verbal and written communication
- Time Management
- Team Leadership
- Staff Training and Development
- Policy Implementation
- Sales management
- Expectation setting
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Stocker
Dollar Tree
06.2023 - 06.2024
Credit Manager
Rent-A-Center
01.2018 - Current
Warehouse Clerk
Preferred Meals
12.2015 - 12.2017
High School Diploma -
Kelvyn Park High School