Jesus A Sanchez Hernandez
Sanchez Event Rentals LLC
Bakersfield,CA
2
Languages
8
years of professional experience
Dedicated customer service professional with expertise in safety protocols and operational management. Focused on enhancing teamwork and adaptability to deliver exceptional passenger experiences. Experienced in conflict resolution and emergency response, fostering trust and cooperation among colleagues and passengers.
Work History
CEO's Assistant
5 Years 3 Months- Managed event schedules and timelines to ensure seamless execution.
- Collaborated with vendors during event planning to align logistics and requirements.
- Oversaw operational efficiency, optimizing inventory management and resource allocation.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with management on marketing initiatives to drive foot traffic and enhance brand awareness.
- Helped customers complete purchases, locate items, and join reward programs.
Regional Flight Attendant
6 Months- Delivered exceptional customer service to ensure passenger satisfaction during flights.
- Coordinated safety briefings and emergency procedures, ensuring compliance and passenger safety on regional routes.
- Implemented process improvements to enhance in-flight service efficiency.
- Implemented process improvements to streamline in-flight service, resulting in a more efficient passenger experience.
- Collaborated with crew members to execute seamless boarding and deplaning processes.
- Delivered accurate in-flight announcements, keeping passengers informed about flight progress and safety guidelines.
Shift Supervisor
1 Year 5 Months- Trained new employees, delegating tasks to ensure smooth daily operations.
- Executed store opening and closing procedures, balancing tills to maintain financial accuracy.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer questions and concerns, enhancing overall customer satisfaction.
- Supervised daily operations to ensure efficient service and product quality.
- Resolved customer complaints promptly, fostering a positive store environment.
- Helped customers with transactions and engaged on needs
Team Lead
3 Years 9 Months- Managed schedules, processed time off requests, and coordinated shift coverage to ensure operational continuity.
- Trained new team members on company procedures and safety requirements to promote compliance and efficiency.
- Trained new team members by relaying information on company procedures and safety requirements.
- Led team to deliver outstanding customer service in a fast-paced environment.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Associate Team Leader
1 Year 6 Months- Implemented strategies to enhance team performance and meet store objectives.
- Trained and mentored new associates on product knowledge and sales techniques.
- Supervised daily operations, ensuring optimal customer service and efficient sales processes.
- Enhanced customer engagement through personalized service and effective product recommendations.
- Engaged with customers to build rapport and loyalty.
Education
Pilot in Training
Certification - Aviation Management
High School Diploma
Certification - Business & Finance
Bachelor of Science - Commercial Pilot
Skills
Account management
Operations management
Team leadership
Staff Training
Cash Handling
Customer Service
Exceptional Telephone Etiquette
Skilled Trainer
Team leadership
Business planning
Safety operations
Event Coordination
Crisis Management
Client Relationship Management
Vendor Coordination
Hospitality service expertise
Problem-solving
Preflight briefings
Food and beverage preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Regional Flight Attendant
Sky West
08.2025 - 02.2026Read More
Shift Supervisor
Starbucks
01.2024 - 06.2025Read More
CEO's Assistant
Sanchez Event Rentals LLC
06.2021 - CurrentRead More
Team Lead
Walmart
02.2020 - 11.2023Read More
Sales Associate Team Leader
JCPenney
12.2018 - 06.2020Read More
Regional Occupational Center
Certification from Business & Finance
Read More
Independence High School
High School Diploma
Read More
Regional Occupational Center
Certification from Aviation Management
Read More
CP Aviation
Pilot in Training
Read More
California Aeronautical University
Bachelor of Science from Commercial Pilot
Read More