Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Alberto Palacios Mateo

McAllen,TX

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience

Work History

Manager

Wendys Resturaunt
McAllen, TX
09.2024 - 09.2024
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Monitored staff performance and addressed issues.
  • Implemented quality control measures to uphold company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Manager

McDonald's Restaurant
McAllen, TX
01.2023 - 08.2024
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Monitored staff performance and addressed issues.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Proposed or approved modifications to project plans.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Ensured compliance with industry regulations and company policies.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Recruited and hired qualified candidates to fill open positions.

Education

High School Diploma -

Mcallen High School
McAllen, TX
05-2023

Some College (No Degree) - Accounting And Finance

South Texas College
McAllen, TX

Skills

  • Relationship building
  • Conflict resolution
  • Verbal and written communication
  • Customer relationship management (CRM)
  • Clear communication
  • Coaching and mentoring
  • Financial records oversight
  • Team leadership
  • Customer service
  • Goal setting

Timeline

Manager

Wendys Resturaunt
09.2024 - 09.2024

Manager

McDonald's Restaurant
01.2023 - 08.2024

High School Diploma -

Mcallen High School

Some College (No Degree) - Accounting And Finance

South Texas College
Jesus Alberto Palacios Mateo