Jesus Eduardo Morales
Business Management Engineering
San Nicolas De Los Garza,San Nicolas de los Garza
Summary
Supply Chain and Customer Service Analyst with 5 years of progressive experience in the automotive industry, specializing in customer portal management, demand forecasting, and inventory optimization. Proven track record in reducing backlog, improving forecast accuracy, and enhancing operational processes. Proficient in different ERP and export procedures with strong analytical skills, problem-solving capabilities, and a continuous improvement mindset to drive operational excellence within cross-functional environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Methode Electronics
05.2024 - Current
- Manage customer portals for FORD and TOYOTA, ensuring accurate order processing and demand tracking.
- Perform demand analysis and prepare coverage reports to support production planning.
- Reduced service parts backlog and expedited shipments by identifying and resolving root causes.
- Review and monitor accumulative orders to ensure accurate delivery alignment.
- Detect and address potential supply issues proactively to maintain customer satisfaction.
- Utilize CMS systems and advanced Excel for reporting, analysis, and follow-up activities.
Customer Service Analyst
Lear Corporation
12.2022 - 05.2024
- Manage customer portals for FORD, BMW, VOLVO, and AUDI, ensuring accurate order processing and follow-ups.
- Perform demand and coverage analysis for 90-week forecasts, identifying demand variations and mitigating risks.
- Develop and implement backlog reduction and recovery plans, achieving a 20% reduction within 6 months.
- Prepare and analyze sales reports to support management decisions.
- Improve and monitor customer scorecards, increasing performance metrics compliance.
Sales Specialist
LS Automotive Mexico
01.2022 - 11.2022
- Acted as the main point of contact for Tier 1 and Tier 2 customers (Stellantis, GM, Yanfeng, Faurecia, CPK).
- Managed customer releases, shipping, and sales plans, ensuring on-time delivery and alignment with forecasts.
- Handled export processes, ASN creation, and shipment tracking to ensure compliance with customer requirements.
- Managed finished goods stock, forecast planning, and payment controls using SAP (SD/MM/PP).
Inventory Control Specialist
Omnisources de Mexico
06.2021 - 12.2021
- Managed daily inventory movements, performing daily and weekly reporting to maintain data accuracy.
- Implemented FIFO controls, reducing obsolescence and waste by 10%.
- Performed discrepancy investigations and material classifications to maintain inventory integrity.
Production Control Intern
Fiat Chrysler Automobiles
07.2019 - 12.2020
- Assisted in material planning, release creation, and inventory management.
- Performed daily coverage analysis by part number and supported engineering changes for production.
- Participated in new project launches and service parts management (MOPAR).
Education
Bachelor of Engineering - Business Management
Instituto Tecnologico de Saltillo
Saltillo, Coahuila 07.2015 - 12.2020
Skills
- SAP (SD/MM/PP)
- Demand Forecasting and Planning
- Customer Portal Management
- Inventory and Stock Management
- KPI Monitoring and Analysis
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Data collection
Timeline
Customer Service Representative
Methode Electronics
05.2024 - Current
Customer Service Analyst
Lear Corporation
12.2022 - 05.2024
Sales Specialist
LS Automotive Mexico
01.2022 - 11.2022
Inventory Control Specialist
Omnisources de Mexico
06.2021 - 12.2021
Production Control Intern
Fiat Chrysler Automobiles
07.2019 - 12.2020
Bachelor of Engineering - Business Management
Instituto Tecnologico de Saltillo
07.2015 - 12.2020
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