Jesus F Mariscal Velez
Sacramento,CA
Summary
Bilingual healthcare professional with experience providing direct patient care as a Certified Nursing Assistant and supporting healthcare-related billing and insurance processes. Experienced working with medically complex patients, behavioral health populations, confidential medical information, and fast-paced healthcare environments. Strong communication skills with the ability to support patients, families, healthcare teams, and insurance-related needs with professionalism and compassion.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Certified Nursing Assistant
Generations Healthcare
Auburn, CA
07.2024 - Current
- Provide direct patient care and assistance with activities of daily living for residents in a skilled nursing environment.
- Support patients with behavioral health needs, including individuals diagnosed with conditions such as schizophrenia, bipolar disorder, and other psychiatric conditions.
- Monitor and report changes in patient condition, behavior, and overall well-being to nursing staff.
- Assist with mobility, personal care, hygiene, meals, and maintaining a safe environment for residents.
- Build positive relationships with patients while providing compassionate and respectful care.
- Maintain accurate documentation and follow facility policies and safety procedures.
- Collaborate with nurses and healthcare team members to provide quality patient-centered care.
Customer Service Representative
Wittman Enterprises
Rancho Cordova, CA
07.2023 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to properly send claims to insurances.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Operations Manager
Majesty Rentals LLC
Los Angeles, CA
08.2019 - 12.2023
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Monitored key business risks and established risk management procedures.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge and creating welcoming, positive experiences.
Drywall Foreman
New Edition Stockers
El Monte, CA
09.2015 - 01.2019
- Trained workers in proper methods, equipment operation and safety procedures.
- Stocked drywall for residential and commercial projects with consistent attention to quality and safety.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Coordinated with truck drivers and dispatchers to have cargo picked up on time and according to schedule.
- Unloaded drywall and metal from trucks into designated working area.
- Leveraged expertise in load-lifting attachments and rigging techniques to manage diverse loads.
- Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
Saw Machine Operator
Prl Aluminum
14760 Don Julian Rd City Of Industry, CA 91746
07.2013 - 08.2015
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Completed special cuts, grooves and bevels to produce desired looks.
- Sharpened and replaced worn or defective blades and bands using hand tools.
- Developed strategies to increase productivity and reduce waste.
Education
High School Diploma -
Certified Nursing Assistant Certification
Sierra College05.2024
High School Diploma -
Sierra College
Rocklin, CAHigh School Diploma -
Mountain View High School
El Monte, CA05.2012
Skills
- Certified Nursing Assistant (CNA)
- CPR certified/ Basic Life Support
- Patient vital Signs Monitoring
- Patient Care & Activities of Daily Living (ADLs)
- Behavioral Health / Mental Health Support
- Medical Terminology
- Healthcare Insurance & Medical Billing Support
- Ambulance/Emergency Services Billing
- Patient Documentation
- HIPAA & Confidential Information Handling
- Bilingual: English & Spanish
- Customer Service & Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
Generations Healthcare
07.2024 - Current
Customer Service Representative
Wittman Enterprises
07.2023 - 07.2024
Operations Manager
Majesty Rentals LLC
08.2019 - 12.2023
Drywall Foreman
New Edition Stockers
09.2015 - 01.2019
Saw Machine Operator
Prl Aluminum
07.2013 - 08.2015
High School Diploma -
Sierra College
High School Diploma -
Certified Nursing Assistant Certification
High School Diploma -
Mountain View High School