Jesus Gustavo Andrade De La Cruz
Colorado Springs,CO
Summary
Versatile and dynamic, with a proven track record at DC Fighters USA, I excel in team collaboration and leadership, and customer service focus. Enhanced student retention and productivity by fostering operational efficiency and conflict resolution. Regularly updated skills through professional development, significantly boosting client satisfaction and workplace safety.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Brazilian Jiu Jitsu Instructor
DC Fighters USA
01.2016 - 06.2023
- Assisted students in overcoming challenges related to technique or mindset, fostering personal growth both on and off the mat.
- Kept up-to-date with latest trends in Brazilian Jiu Jitsu instruction by attending professional development courses and industry conferences regularly.
- Supported gym management in administrative tasks such as scheduling classes, tracking attendance, and processing payments when needed.
- Boosted student retention rates by maintaining consistent communication and providing regular feedback on progress.
- Established a safe training space by regularly inspecting equipment and ensuring adherence to gym safety protocols.
Costumer Service
Bass Pro Shops
09.2020 - 01.2023
- Provided exceptional customer service, resulting in increased client retention rates.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings Number%.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Displayed exceptional customer service and communication skills.
Line Assembler
SMX Management
01.2023 - 08.2023
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Assembled components with minimal supervision, exceeding expected project milestones.
Shift Lead Supervisor
Taco Bell
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Education
High School Diploma -
Palmer Ridge High
Palmer Lake, CO05.2020
Skills
- Employee training and mentoring
- Workplace safety
- Problem-solving
- Team collaboration and leadership
- Flexible schedule
- Conflict resolution
- Safety processes and procedures
- Operational efficiency
- Customer service focus
- Staff motivation
Certification
Brazilian Jiu-jitsu Instructors certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead Supervisor
Taco Bell
10.2023 - Current
Line Assembler
SMX Management
01.2023 - 08.2023
Costumer Service
Bass Pro Shops
09.2020 - 01.2023
Brazilian Jiu Jitsu Instructor
DC Fighters USA
01.2016 - 06.2023
High School Diploma -
Palmer Ridge High
Similar Profiles
Raymond NaranjoRaymond Naranjo
Warehouse Operator at Nestle USA DCWarehouse Operator at Nestle USA DC
Anthony LewisAnthony Lewis
Industrial Maintenance Mechanic at L'Oreal USA DCIndustrial Maintenance Mechanic at L'Oreal USA DC
Ruby Fan-ChiangRuby Fan-Chiang
Customer Technical Support at DC-Tech USACustomer Technical Support at DC-Tech USA