Summary
Overview
Work History
Education
Skills
Title
Timeline
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Jesus Jacintos

Tualatin,United States

Summary

Result-driven marketing professional with over 6 years of experience in developing customer relationships. Strong analytical and strategic skills, With a focus on customer satisfaction. Proactively encouraging and supporting renewable energy. Excellent communication and team collaboration abilities. Seeking leveraged expertise in a challenging marketing role at a dynamic and innovative company.

Overview

10
10
years of professional experience

Work History

Customer Service Advisor

Portland General Electric
12.2022 - Current
  • Specialized in delivering effective energy advice on how renewable energy works and what the benefits are
  • Educating customers on energy-saving practices with Time of Day and Peak Time Rebates, and promoting sustainable solutions for now and the future
  • Assist with personalized customer interactions by actively listening to their needs and concerns to connect customers with the correct resources, fostering a positive and empathetic environment ensuring a high-level score of 90% in customer satisfaction and a 90% in issue resolution
  • Collaborate with cross-functional teams to stay updated on top safety protocols
  • Recognized for contributing high enrollments in renewable programs for the year with a total of 445 Green Future choice and 108 Habitat enrollments
  • Specialized in translating and adapting quickly to new products, services, and technologies
  • Enhancing the ability to address a diverse range of customer's different inquiries and languages, helping amalgamate the barriers between PGE and our Spanish-speaking customers
  • Part of the New hire coaching team. Provide personable coaching feedback and deliver results on how to promote green energy and energy efficiency.

Alphacam Engineer

Saxum Stone
01.2021 - 12.2022
  • Worked with different departments to establish efficient work for key customers to provide high-quality products
  • Created a workflow that improved efficiency and culture in the work environment.

CNC Lead

Precision Countertops
04.2020 - 10.2020
  • Developed and implemented new processes and procedures that streamlined workflow and improved efficiency
  • Collaborated with different departments to mitigate errors and create a smoother transition
  • Maintained an organized workflow with real-time process updates.

Shift Leader

Carl's Jr
04.2014 - 05.2017
  • Managed a team of 8 employees, ensuring that all daily tasks were completed promptly
  • Ensured compliance with health and safety regulations, resulting in a safe and productive work environment
  • Resolved conflicts between employees in a professional and timely manner
  • Utilized sales techniques and strategies to build customer relationships and close sales, increasing sales
  • Maintained accurate inventory records
  • Ensuring that customer orders were fulfilled on time.

Education

High School Diploma -

Tualatin High School
05.2017

Safety Committee

Morale Committee

Skills

  • Communication Skills
  • Reliable
  • Translating Skills
  • Problem-Solving
  • Renewable Energy Support

Title

Bilingual Energy Advisor

Timeline

Customer Service Advisor

Portland General Electric
12.2022 - Current

Alphacam Engineer

Saxum Stone
01.2021 - 12.2022

CNC Lead

Precision Countertops
04.2020 - 10.2020

Shift Leader

Carl's Jr
04.2014 - 05.2017

High School Diploma -

Tualatin High School

Safety Committee

Morale Committee

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Jesus Jacintos