Jesus Leonardo Poulter
Atlanta,GA
Summary
Diligent community associate with solid background in facility maintenance and cleanliness. Successfully maintained high standards of sanitation and orderliness across various settings, enhancing daily operations. Demonstrated reliability and efficiency in performing tasks, while showcasing strong problem-solving and time management skills. With a track record of enhancing customer satisfaction and streamlining operations at ABM Industry Groups, LLC Atlanta. I am a results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Day Porter
ABM Industry Groups, LLC Atlanta
06.2022 - Current
- Provided excellent customer service, addressing inquiries from residents and visitors in a timely manner.
- Performed administrative tasks, including scheduling, filing, and record-keeping, maintaining an organized and efficient work environment.
- Collaborated with team members to develop innovative ideas for enhancing the overall quality of life within the community.
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Optimized cleaning procedures for maximum efficiency without sacrificing quality or attention to detail.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Communicated with coworkers and managers about completed duties.
- Upheld exceptional appearance standards for public spaces, elevating visitors'' first impressions of the premises.
- Performed light maintenance duties such as changing light bulbs or fixing minor plumbing issues when required.
- Increased efficiency in maintenance requests by effectively communicating needs to appropriate personnel.
Day Porter
ABM Industries
01.2020 - 06.2022
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to members.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Operated hydraulic elevators and stair lifts to move luggage between floors.
- Checked baggage handling equipment, performing minor repairs to restore to full functionality.
- Stored luggage for guests, retrieving baggage and items when notified.
- Provided members with information regarding local attractions, nightlife, dining options, museums and concerts.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Resolved guest inquiries punctually and politely for professional customer service.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Increased workplace safety by immediately reporting potential hazards.
- Maintained building exteriors for professional, clean presentation standards.
- Reduced maintenance costs by routinely inspecting and reporting necessary repairs to management.
- Proactively identified areas needing improvement or additional attention, addressing concerns before they escalated into larger problems.
- Improved facility cleanliness by performing routine inspections and addressing issues promptly.
- Collaborated with custodial staff to maintain high levels of cleanliness throughout the facility.
- Assisted in event setup and breakdown, ensuring smooth transitions between activities.
- Increased efficiency in maintenance requests by effectively communicating needs to appropriate personnel.
- Performed light maintenance duties such as changing light bulbs or fixing minor plumbing issues when required.
- Upheld exceptional appearance standards for public spaces, elevating visitors'' first impressions of the premises.
- Communicated with coworkers and managers about completed duties.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility's operation schedule.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Optimized cleaning procedures for maximum efficiency without sacrificing quality or attention to detail.
Education
High School Diploma -
Unidad Educativa "Palo Verde"
Sanare, Venezuela08-2008
Skills
- Ensuring customer satisfaction
- Initiative-taking
- Security awareness
- Worksite safety
- Safety awareness
- Customer Service
- Multitasking
- Punctuality
- Multitasking Abilities
- Loading and unloading
- Reliability
- Customer service excellence
- Flexibility
- Basic maintenance
- Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Day Porter
ABM Industry Groups, LLC Atlanta
06.2022 - Current
Day Porter
ABM Industries
01.2020 - 06.2022
High School Diploma -
Unidad Educativa "Palo Verde"
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