Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Work Preference
Timeline
BusinessDevelopmentManager
Jesus Manuel Torres-Nicolas

Jesus Manuel Torres-Nicolas

Cashier,Cook,Dishwasher,Waiter, Busser, Host
Elgin,SC

Summary

Proven to enhance customer satisfaction and boost sales through expert cash handling and exceptional service at Pontiac House Of Pizza. Demonstrated reliability and strong work ethic, leading teams to exceed service goals. Skilled in POS system operations and conflict resolution, ensuring smooth transactions and positive customer relations. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in helping others when needed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Cashier, Stocker

The Corner Blend
02.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered customer questions and provided detailed product information.

Cashier, Cook, Dishwasher, Host, Waiter

Pontiac House Of Pizza
04.2020 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

High School Diploma -

Richland Northeast High School
Columbia, SC
06.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Time management skills
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Basic Math Competence
  • Cash register systems
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Issue Resolution
  • Complex Problem-Solving
  • Merchandise Restocking
  • Cash Drawer Balancing
  • Inventory Control
  • Order Packaging
  • Retail Merchandising
  • Product Recommendations
  • Honest and Dependable
  • Team Collaboration
  • Adaptable and Flexible
  • Cooperative Attitude
  • Relationship Building
  • Team Leadership
  • Training and mentoring
  • Store merchandise stocking
  • Sweeping and Mopping
  • Customer Seating
  • Pizza Making
  • Bagging and Packaging
  • To-Go Order Preparation
  • Dining Customer Service
  • Suggestive Selling
  • Guest Seating
  • Waiting Tables
  • Natural Leadership
  • Bus Tables
  • Greeting and Seating Guests
  • Cool Under Pressure
  • Teamwork and Collaboration
  • Building Customer Loyalty
  • Cleaning and Organization
  • Timely Food Delivery
  • Multitasking Abilities
  • Dishwasher Operation
  • Washing and Drying
  • Trash Waste and Removal
  • Collect Garbage
  • Stack Clean Dishes
  • Receiving and Storing Supplies

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid time offPaid sick leave

Timeline

Cashier, Stocker

The Corner Blend
02.2023 - 05.2024

Cashier, Cook, Dishwasher, Host, Waiter

Pontiac House Of Pizza
04.2020 - 02.2023

High School Diploma -

Richland Northeast High School

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Jesus Manuel Torres-Nicolas Cashier,Cook,Dishwasher,Waiter, Busser, Host