Jesus "Mike" Del Rio
Peoria,Arizona
Summary
Hardworking Field Service Manager/Maintenance Manager with 41-years in the waste industry. Collaborates across many levels of company to execute strategic plans and achieve company goals. Loyal and integrity to take any and all projects "Head on". I believe i am strong leader
++Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. ++Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
Work History
Field Service Manager
Heil
07.2001 - Current
- Managed a team of technicians, providing support and guidance for professional development.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained Customers in equipment maintenance (technically and hands on)
- Installed and provided technical support for equipment.
- Reduced equipment downtime by implementing proactive maintenance plans and schedules.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Overseen all International Technical support travel internationally for product support which included Training, R&D issues, mounting bodies
- Technical assistance 24/7 via phone
- Overseen multiple new contract startups from 10 units to 150 units
- Overseen multiple field service campaigns which had a life of 1 moth to 8 month to complete
- Worked closely with Sales (new Business, support) and marketing (Waste Expo)
- Worked very closely with electrical, hydraulic and structural engineers. for minor to major improvements
- Involved in many aspects of the HEIL Company, which included Marathon, Bayne, Curotto, 3rd eye, Parts Central
- Worked closely with outside vendors which included Chassis (not limited to Battle, Peterbilt, Mack) and supply chain (not limited to Parker Hannifan, Chelsea, etc)
- Overseen the opening (setup) of 3 external international Bodybuilders and assisted current international bodybuilders. Worked closely with Dover China and Dover India to assist in fixturing and supply chain. which included validation of body builds and mounting in multiple types of chassis
- Extensive travel throughout the USA, Canada, Africa, Middle East, South and North America
Maintenance Manager
Allied Waste Services
01.1996 - 07.2001
- Managed employee performance, preventive maintenance, and safety.
- Overseen parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- overseen 5 locations In Arizona
Regional Maintenace Manager
Sanifill/US Waste
01.1994 - 01.1996
- Overseen 6 maintenance facilities which included landfills
- Managed employee performance, preventive maintenance, and safety.
- Worked closely with other regional maintenance managers to evaluate and make any maintenance improvements
- Traveled to other locations to assist on maintenance programs
- Overseen and Successfully implemented more detailed maintenance program to all locations (in Arizona) which included but not limited to hauling divisions and landfills
- Acquisition team - performed due diligence on companies which ranged from 5 trucks to 60 trucks in Arizona Approximately 9
Supervisor and Parts Manager
Laidlaw Waste Sytems
09.1983 - 12.1994
- Assisted in daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Negotiated with vendors to secure cost-effective contracts.
Education
Business Mangement
Glendale Community College
Glendale, AZ01-1999
Skills
- Scheduling jobs
- Managing service operations
- Tool and equipment maintenance
- Coordinating promotional event
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Decision-Making
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Field Service Manager
Heil
07.2001 - Current
Maintenance Manager
Allied Waste Services
01.1996 - 07.2001
Regional Maintenace Manager
Sanifill/US Waste
01.1994 - 01.1996
Supervisor and Parts Manager
Laidlaw Waste Sytems
09.1983 - 12.1994
Business Mangement
Glendale Community College
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