Yasmim De Oliveira
Kissimmee,FL
Summary
Yasmim have experience delivering excellent customer service and being very enthusiastic and try providing excellent customer service and creating memorable experiences for customers, maintains focus and positive attitude in every situations, providing fast and high-quality customer service to guests, team collaboration and contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed, solve guest complaints professionally, taking appropriate action to address issues and improve future experiences, consistently offering the best recommendations to meet customer needs, Motivated person with engaging personality and flexible approach. Upbeat, friendly and makes customers have a pleasant experience with the store, Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Kingdom Sushi
5632 International Dr, Orlando, Fl 32819
04.2022 - 01.2025
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Handled high demand situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized environment and waitlist for busy times, ensuring efficient seating of guests.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Marketing
I4 Kitchen And Bath
62 W Colonial Dr, Orlando, FL 32801
08.2022 - 12.2022
- Collaborated with graphic designers to create visually cohesive marketing materials.
- Partnered with marketing team to attract new customers.
- Organized logistics for marketing strategy meetings.
- Supervised social media marketing strategies.
- Supported Marketing Manager in developing annual marketing plans, setting objectives, and identifying key opportunities for growth.
Server
Sfihas
08.2021 - 01.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
Panda Pancakes
8200 Vineland Ave, Orlando, Fl 32821
10.2020 - 07.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Diploma - N/A
Freedom High School
Orlando, FL05.2022
Skills
- Leadership
- Problem solving
- Teamwork
- Adaptability
- Marketing
- Communication
- Appointment Booking
- Greet Visitors
- Data entry
- Patience and empathy
- Register operation
- Organization
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Marketing
I4 Kitchen And Bath
08.2022 - 12.2022
Restaurant Hostess
Kingdom Sushi
04.2022 - 01.2025
Server
Sfihas
08.2021 - 01.2022
Cashier
Panda Pancakes
10.2020 - 07.2021
Diploma - N/A
Freedom High School