Jesus Pena
Escondido,CA
Summary
Dynamic leader and BDC Sales Agent for a Automotive Group, skilled in bilingual customer consulting. Excelled in fostering client relationships, boosting sales through effective communication. Demonstrated exceptional work ethic and ability to remain calm under pressure, ensuring customer satisfaction and driving business growth.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's Restaurant
03.2018 - 09.2020
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Distributed necessary tasks and duties during each shift.
- Supervised team member and oversaw effective and efficient completion of job duties.
- Managed and motivated employees to be productive and engaged in work.
Service Porter
Toyota Service Center
09.2020 - 01.2021
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Communicated with coworkers and managers about completed duties.
- Demonstrated commitment through impeccable attendance and quality performance.
Crew Member
Planet Fitness
08.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Restaurant Owner
Los Tres Compadres Mexican Food
09.2021 - 02.2024
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
BDC Sales Agent
Aaron Automotive Group
02.2024 - Current
- Increased sales volume by managing incoming calls, schedules appointments, and performs outgoing calls in search of sales leads.
- Talking to potential customers benefits and advantages and encourage purchases on a vehicle.
- Developed strong client relationships for higher customer satisfaction and repeat business to establish long-term business growth.
Education
High School Diploma -
05.2020
Skills
- Bilingual
- Customer Consulting
- Active Learning
- Communication Skills
- Leadership
- Calm and Professional Under Pressure
- Active Learning
- Staff Training and Development
- Strong Work Ethic
- Ensuring customer satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Sales Agent - Aaron Automotive Group
02.2024 - Current
Restaurant Owner - Los Tres Compadres Mexican Food
09.2021 - 02.2024
Service Porter - Toyota Service Center
09.2020 - 01.2021
Crew Member - Planet Fitness
08.2020 - 09.2021
Crew Member - McDonald's Restaurant
03.2018 - 09.2020
Escondido High School - High School Diploma,
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