Jesus Perez

• Assisting the Company sourcing the nonferrous metals and raw materials business opportunities in North America market
• Supporting the Company’s scrap business team on field trip to scrap yards in the US to inspect the cargo on request basis
• Facilitating the Company’s scrap business operation with U.S. counter-parties
• Providing detailed information on pricing, terms of sale, delivery dates, warranties. to customers.
• Negotiating and closing sales deals with clients.
• Providing feedback on products based on customer input.
• Maintaining a professional network of potential clients and business opportunities.
• Attending major conferences representing the Company worldwide such as LME week in London and Asia Copper Week in Shanghai

• Provided exceptional service to high volume of daily customers.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Reviewed daily specials, menu changes and service specifications.
• Informed customers about specials, upselling additional food and drink items.
• Communicated effectively with patrons, took orders and made item recommendations.
• Demonstrated knowledge of wines by origin, type, vintage, flavor profile and pairings with food items on the menu.
• Developed and implemented wine-pairing menus for restaurant customers.

• Sold various products by explaining unique features and educating customers on proper application.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Built trusting relationships with customers by making personal connections.
• Processed orders through company system and coordinated product deliveries.

• Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
• Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
• Effectively resolved guest complaints and accepted new suggestions and recommendations.
• Observed patron conduct and quickly granted assistance when necessary.
• Provided VIP Service to assist hotel guests with Pool Cabana Reservation.
• Monitored Inventory of all pool tools and towel services.
• Patrolled to identify anyone needing assistance and offered immediate care.

• Companies I've provided service for:

1. Diageo World Class (concierge/personal assistant)

2. Miami Art Basel (bottle service/server assistant/setup/breakdown)

3. JP Morgan (Server/setup/breakdown)

4. Fox Super Bowl Event 2020 (Service attendant)

• Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Supported serving staff in delivering accurate and well-presented food orders.
• Effectively multitasked within fast-paced environment.
• Stocked displays with new and transferred merchandise.