Jesus R. Melendez
Brownsville,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Staff Supervisor
Hands Of Healing
12.2023 - Current
- Ensured high-quality customer service through continuous staff training, monitoring, and feedback sessions.
- Established clearly defined performance targets for each staff member, providing constructive feedback and guidance to help them achieve their individual goals while contributing to the overall success of the company.
- Collaborated with cross-functional teams to achieve company goals while maintaining strong relationships among all departments.
- Optimized workflow efficiency with the implementation of standard operating procedures and performance metrics.
- Boosted team morale by acknowledging accomplishments, providing opportunities for growth, and supporting professional development initiatives.
- Evaluated staffing needs regularly based on business requirements, adjusting schedules accordingly to minimize overtime expenses while maintaining optimal coverage levels during peak hours.
- Maintained compliance with company policies, objectives, and communication goals.
Lead Security Monitor
Southwest Key Programs
09.2022 - 10.2023
- Maintained high levels of vigilance while monitoring multiple patients simultaneously, ensuring prompt identification of any changes in condition.
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Supported clinicians in interpreting complex patient data, enabling informed decision-making for treatment plans.
- Served as a reliable resource for colleagues seeking guidance or clarification on complex patient cases or technical concerns related to monitoring systems.
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Reduced false alarms through regular calibration of monitoring equipment, minimizing disruptions to patient care.
National Program Trainer
Southwest Key Programs
04.2017 - 09.2022
- Improved overall efficiency by creating standardized operating procedures for recurring tasks within the training department.
- Consistently received positive feedback from trainees and supervisors regarding the quality of instruction and content knowledge.
- Result continually seeking opportunities to improve the overall training experience for both participants and trainers.
- Developed comprehensive training programs for diverse audiences, leading to increased employee proficiency and productivity.
- Evaluated program success through quantitative and qualitative assessments, identifying areas for improvement and implementing necessary modifications.
- Managed scheduling, logistics, and participant registration for multiple concurrent training events, ensuring seamless execution of all programs.
- Delivered engaging presentations utilizing various multimedia tools to facilitate learning and retention of complex concepts.
- Developed effective training plans based on department needs and objectives.
- Recruited and trained new members of guest service team.
- Scheduled and taught in class and online courses to increase learning opportunities.
Shift Leader
Southwest Key Programs
07.2013 - 04.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Youth Care Worker
Southwest Key Programs
10.2012 - 07.2013
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
Education
High School Diploma -
James Pace High School
Brownsville, TXSkills
- Innovation Skills
- Staff Management
- Strategic Planning
- Operations Management
- Goal-Oriented
- Training and mentoring
- Staff Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Staff Supervisor
Hands Of Healing
12.2023 - Current
Lead Security Monitor
Southwest Key Programs
09.2022 - 10.2023
National Program Trainer
Southwest Key Programs
04.2017 - 09.2022
Shift Leader
Southwest Key Programs
07.2013 - 04.2017
Youth Care Worker
Southwest Key Programs
10.2012 - 07.2013
High School Diploma -
James Pace High School
Similar Profiles
Raymond MaldonadoRaymond Maldonado
Youth Care Worker at Hands of HealingYouth Care Worker at Hands of Healing
Aide BanuelosAide Banuelos
Lead Case Manager at Hands Of HealingLead Case Manager at Hands Of Healing
Eleazar Duenez JrEleazar Duenez Jr
Night Supervisor/Residential Youth Care Worker at Hands of HealingNight Supervisor/Residential Youth Care Worker at Hands of Healing