Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesus Rafael Nieto Mora

San Antonio,TX

Summary

Dependable Server with successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated Driver delivery with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Shop Seller

Mango
02.2023 - 05.2024
  • Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Processed transactions efficiently, ensuring accurate pricing and payment handling.

Server

Costa Pacifica
03.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Delivery Driver

Amazon Flex
05.2020 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Associate Degree in Nursing - Register Nurse

Central University of Venezuela
Caracas, Venezuela.
05.2019

Skills

  • Brand representation
  • Product Demonstration
  • Store maintenance
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Shop Seller

Mango
02.2023 - 05.2024

Server

Costa Pacifica
03.2022 - 01.2023

Delivery Driver

Amazon Flex
05.2020 - 01.2023

Associate Degree in Nursing - Register Nurse

Central University of Venezuela

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Jesus Rafael Nieto Mora