Jesus Sotero
Cathedral City,CA
Summary
Show to be a leader and effective problem-solver with a track record of enhancing customer satisfaction at El Patio! Excelled in fast-paced environments, demonstrating exceptional teamwork, communication, and multitasking abilities. Mentored new team members, significantly improving team performance and efficiency. Skilled in customer service and problem resolution, consistently delivering results beyond expectations.
Overview
5
5
years of professional experience
Work History
Severe
El Patio
2021.01 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Lead
Sams Club Distribution
2021.04 - 2022.08
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Crew Shift Leader
Conserve
2020.06 - 2022.01
- Distributed necessary tasks and duties during each shift.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
Expo Runner
Si Bon
2020.02 - 2022.01
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
Education
High School Diploma -
Mt San Jacinto High School
Cathedral City, CA05.2020
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
Affiliations
- Family Business
- Law Enforcement
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Stock Options / Equity / Profit Sharing401k matchTimeline
Customer Service Lead
Sams Club Distribution
2021.04 - 2022.08
Severe
El Patio
2021.01 - Current
Crew Shift Leader
Conserve
2020.06 - 2022.01
Expo Runner
Si Bon
2020.02 - 2022.01
High School Diploma -
Mt San Jacinto High School
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