Jesyca Prieto
Naples,FL
Summary
Experienced and results-oriented professional in the restaurant industry, particularly at New York Pizza & Pasta . Excels in enhancing customer satisfaction and loyalty through attentive service and an engaging personality. Demonstrates a track record of success in cash handling and inventory management, as well as mentoring teams to elevate service standards. Achieves significant improvements in operational efficiency and customer engagement, driving overall success for the organization. I’ve worked at NYPP for 6 years at both locations on collier & immokalee as well as the location on Tamiami. I’ve done different roles from hosting, to cashier, to head expo as well as being front house and back house manager. I loved being head bartender, created different drinks weekly for daily specials as well as designed & created drinks for our cocktail menu.
Overview
6
6
years of professional experience
Work History
Head Bartender
New York Pizza & Pasta
01.2021 - 11.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Enhanced overall performance by training new team members.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Head Server
New York Pizza & Pasta
06.2020 - 11.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Restaurant Manager
New York Pizza & Pasta
01.2020 - 11.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Event Server
4 Seasons Catering Company
08.2022 - 10.2024
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Expo Runner
New York Pizza & Pasta
01.2019 - 06.2021
- Delivered food orders from kitchen to customers' tables.
- Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
Cashier
New York Pizza & Pasta
01.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Hostess
New York Pizza & Pasta
06.2019 - 10.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Palmetto Ridge HighSchool
Naples05.2020
Skills
- Attentive service
- Cash handling expertise
- Taking inventory
- Managing cash register
- Measurement accuracy
- Retaining information
- Menu development
- Preparing garnishes
- Safe alcohol service
- Mixology
- Cocktail list development
- Garnish preparation
- Reconciling cash drawers
- Sharp memory
- Safe food handling procedures
- Customer service expertise
- Hospitality service expertise
- Highly reliable
- Classic cocktails
- Engaging personality
- Service-oriented mindset
- Team training and development
- Dining room management
- Elegant food plating
- Ordering bar supplies
- Recipe and menu memorization
- Craft cocktail preparation
- Anticipating guest needs
- Cash and credit transactions
- Beverage supply orders
- Liquor restocking
- Bar service preparation
- Glassware management
- Outstanding customer service
- Maintaining a clean bar
- Bar operations management
- Bar restocking
- Professional Attitude
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Relationship Building
- Customer Satisfaction
- Customer Engagement
- Team building
- Time management abilities
- Inventory Management
- Customer Needs Assessment
- POS System Operation
- Food Safety Standards
Languages
Spanish
Native or Bilingual
Timeline
Event Server
4 Seasons Catering Company
08.2022 - 10.2024
Head Bartender
New York Pizza & Pasta
01.2021 - 11.2024
Head Server
New York Pizza & Pasta
06.2020 - 11.2024
Restaurant Manager
New York Pizza & Pasta
01.2020 - 11.2024
Restaurant Hostess
New York Pizza & Pasta
06.2019 - 10.2019
Expo Runner
New York Pizza & Pasta
01.2019 - 06.2021
Cashier
New York Pizza & Pasta
01.2019 - 01.2021
Palmetto Ridge HighSchool
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