Jet Abiang
Summary
Proven leader and efficient problem-solver, excelled at Tesla and Volvo by streamlining processes to exceed targets. Demonstrated reliability and strong work ethic, enhancing team productivity and customer satisfaction. Skilled in data entry and effective communication, adept at fostering teamwork. Achieved significant improvements in operational efficiency and customer experience.
Overview
2
2
years of professional experience
Work History
Service Greeter
Volvo Of Orange County
07.2023 - Current
- Streamlined service appointments by efficiently checking in customers and gathering relevant information.
- Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
- Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
- Resolved minor issues independently while escalating more complex concerns to management when necessary.
- Facilitated seamless handoff between customers and service technicians, explaining repair process and answering questions as needed.
- Collaborated with colleagues across departments to ensure cohesive support throughout the entire customer journey.
- Ensured timely vehicle servicing by promptly notifying service advisors of customer arrivals.
- Participated in regular training sessions, staying up-to-date on industry trends and best practices in customer-facing roles.
- Contributed to dealership reputation through exceptional attention to detail and commitment to excellent customer experience.
- Demonstrated adaptability by flexibly attending various tasks as per business requirements including administrative support or event coordination.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Monitored customer activity to maintain safe and secure environments.
- Maintained clean, organized environments for presentable front-of-house areas.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Conduct test drives on recently repaired vehicles to assess their operational status prior to returning them to customers.
- Provided transportation services to customers and vehicles, ensuring timely pick-up and drop-off at designated locations.
Service Specialist greeter
Volvo Of Orange County greeter
12.2022 - Current
- Streamlined service appointments by efficiently checking in customers and gathering relevant information.
- Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
- Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
- Resolved minor issues independently while escalating more complex concerns to management when necessary.
- Facilitated seamless handoff between customers and service technicians, explaining repair process and answering questions as needed.
- Collaborated with colleagues across departments to ensure cohesive support throughout the entire customer journey.
- Ensured timely vehicle servicing by promptly notifying service advisors of customer arrivals.
- Participated in regular training sessions, staying up-to-date on industry trends and best practices in customer-facing roles.
- Contributed to dealership reputation through exceptional attention to detail and commitment to excellent customer experience.
- Demonstrated adaptability by flexibly attending various tasks as per business requirements including administrative support or event coordination.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Monitored customer activity to maintain safe and secure environments.
- Maintained clean, organized environments for presentable front-of-house areas.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Conduct test drives on recently repaired vehicles to assess their operational status prior to returning them to customers.
- Provided transportation services to customers and vehicles, ensuring timely pick-up and drop-off at designated locations.
Education
Associate of Arts - Automotive Mechanics
Baguio Colleges Foundation
Baguio City, Philippines03.1990
High School Diploma -
Baguio City High School
Baguio City, Philippines03.1987
Skills
- Patience and composure
- Reliability and punctuality
- Effective Decision Making
- Data entry proficiency
- Problem Solving Skills
- Strong Work Ethic
- Teamwork and collaboration
- Critical thinking and problem solving
- Communication skills
- Leadership qualities
Volunteer Experience
Volunteered to organize fundraising initiatives, including walks, century rides, and events, to support City of Hope, a renowned cancer hospital.
Timeline
Service Greeter
Volvo Of Orange County
07.2023 - Current
Service Specialist greeter
Volvo Of Orange County greeter
12.2022 - Current
Associate of Arts - Automotive Mechanics
Baguio Colleges Foundation
High School Diploma -
Baguio City High School
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