Summary
Overview
Work History
Education
Skills
Timeline
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Jet Plutko

Pittsburgh,PA

Summary

Proven professional with extensive experience at Servello Orthodontics, skilled in customer service and confidentiality handling. Excelled in creating welcoming environments and strengthen customer satisfaction. Skilled in scheduling and problem-solving, contributing to efficient office workflow and reduced medication errors at Thompsons Pharmacy. Demonstrates strong team collaboration and time management abilities. Maintains professional appearance and demeanor and completes assigned tasks with focus. Dependable and quick-learning team player with effective communication and organization skills. Motivated receptionist and pharmacy technician offering valuable contributions in administrative activities derived from diverse, three-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Servello Orthodontics
06.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Organized, maintained and updated information in computer databases.

Pharmacy Technician

Thompsons Pharmacy
05.2023 - 08.2023
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.

Education

Chatham University
Pittsburgh, PA
08.2022 -

High School Diploma -

Altoona Area High School
Altoona, PA
06.2022

Certificate - Visual Arts And Graphic Design

Greater Altoona Career And Technology Center
Altoona, PA
05.2022

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling
  • Verbal and written communication
  • Oral and writing communication
  • Confidentiality handling

Timeline

Pharmacy Technician

Thompsons Pharmacy
05.2023 - 08.2023

Chatham University
08.2022 -

Front Desk Receptionist

Servello Orthodontics
06.2022 - Current

High School Diploma -

Altoona Area High School

Certificate - Visual Arts And Graphic Design

Greater Altoona Career And Technology Center

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Jet Plutko